Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our servers utilize SSD storage and cutting-edge Xeon processors, configured with Varnish for a high-speed web server experience and fortified against unauthorized access. In addition, we offer numerous perks such as complimentary site migrations, regular backups, and an extensive global CDN. This ensures that your website operates at peak performance while saving you valuable time. Given that WordPress is a frequent target for cybercriminals, it can lead to complications on servers that aren't optimally configured for its use. Lightning Base ensures robust server security and implements diverse strategies to maintain site stability, even during high traffic or when using poorly designed plugins. You won't need to handle server management, install or transfer WordPress sites, or stress over backups anymore. We take care of caching and CDN configuration for you. Moreover, our support team is equipped to resolve issues not only related to hosting but also concerning your WordPress setup, providing a comprehensive support experience. With all these offerings, you can focus on your business while we handle the technical details with expertise.

Description

A WordPress plugin enhances your site by incorporating a full-fledged support ticket system, enabling users to generate tickets and receive assistance directly from the platform. With Support Genix, you have the capability to create and oversee an unlimited number of tickets for your business needs. This solution supports an infinite number of customers, making it a scalable option for growing enterprises. If you are in search of a ticket system that can adapt and expand alongside your business, Support Genix is the perfect fit, offering unrestricted tickets, users, and agents. Additionally, it includes Business Email accounts, allowing you to handle customer inquiries efficiently from a single dashboard. Take the plunge today and discover how Support Genix can transform your customer support experience. Would you like to reduce the time spent on managing customer support tickets? Support Genix is ready to assist you with its robust ticketing features, which allow for easy ticket creation, management on behalf of users, ticket assignment to team members, and the option to leave internal notes for enhanced collaboration. By streamlining your support process, you can focus more on your core business objectives.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

WordPress Yes 
Envato Elements No 
WPForms No 
WooCommerce No 

Integrations

WordPress Yes 
Envato Elements Yes 
WPForms Yes 
WooCommerce Yes 

Pricing Details

$9.95 per site per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Lightning Base

Founded

2011

Country

United States

Website

lightningbase.com

Vendor Details

Company Name

Support Genix

Website

supportgenix.com

Product Features

Web Hosting

Cloud Hosting No 
DDOS Protection No 
Dedicated Hosting No 
Email Hosting No 
Managed Hosting No 
Multiple Datacenter Locations No 
Private SSL No 
SSD Storage No 
Server Backups No 
Shared Website Hosting No 
Unlimited Bandwidth Option No 
VPS No 
Website Builder No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Alternatives

Alternatives

SolarGenix Reviews

SolarGenix

SolarGenix.ai
Awesome Support Reviews

Awesome Support

Structured Markets Group