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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Consolidate, assess, and display all your data within a single spreadsheet environment. With just a few clicks, you can link your data without needing to write any code. Effortlessly merge and fill in company information from over 20 widely-used databases and SaaS platforms, such as Facebook, Google, and Snowflake. Design the dashboards you wish to distribute, eliminating the hassle of unattractive charts and tedious formatting tasks. Seamlessly integrate data from various sources, similar to how you would with Excel or Google Sheets. You can manipulate your data to create different perspectives, allowing you to construct a dashboard faster than you can file a Jira ticket. Our system proxies requests to external databases to monitor activities and securely transmits your credentials via the server-side. Importantly, none of the information retrieved from your databases or third-party SaaS services is stored on Lido's servers. We ensure all data is encrypted, meaning your information in transit is protected with TLS, while your stored data is safeguarded using AES-256 encryption, rendering it inaccessible to unauthorized individuals. Additionally, this robust security framework provides peace of mind as you manage your data.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Facebook Ads Yes 
Firebase Yes 
Google Yes 
Google Ads Yes 
Google Analytics Yes 
Google Sheets Yes 
HubSpot CRM Yes 
InfStones Yes 
Instagram Yes 
Intercom Yes 
Klaviyo Yes 
Microsoft Excel Yes 
MySQL Yes 
PostgreSQL Yes 
Salesforce Yes 
Shopify Yes 
Snowflake Yes 
Stripe Yes 
Talkdesk No 

Integrations

Facebook No 
Facebook Ads No 
Firebase No 
Google No 
Google Ads No 
Google Analytics No 
Google Sheets No 
HubSpot CRM No 
InfStones No 
Instagram No 
Intercom No 
Klaviyo No 
Microsoft Excel No 
MySQL No 
PostgreSQL No 
Salesforce No 
Shopify No 
Snowflake No 
Stripe No 
Talkdesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Lido

Founded

2019

Country

United States

Website

www.lido.app/

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Data Visualization

Analytics No 
Content Management No 
Dashboard Creation No 
Filtered Views No 
OLAP No 
Relational Display No 
Simulation Models No 
Visual Discovery No 

Spreadsheet

Analytics No 
Audit Trail No 
Calculators No 
Charting No 
Multi-User Collaboration No 
Templates No 

Product Features

Alternatives

Alternatives