Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Consolidate, assess, and display all your data within a single spreadsheet environment. With just a few clicks, you can link your data without needing to write any code. Effortlessly merge and fill in company information from over 20 widely-used databases and SaaS platforms, such as Facebook, Google, and Snowflake. Design the dashboards you wish to distribute, eliminating the hassle of unattractive charts and tedious formatting tasks. Seamlessly integrate data from various sources, similar to how you would with Excel or Google Sheets. You can manipulate your data to create different perspectives, allowing you to construct a dashboard faster than you can file a Jira ticket. Our system proxies requests to external databases to monitor activities and securely transmits your credentials via the server-side. Importantly, none of the information retrieved from your databases or third-party SaaS services is stored on Lido's servers. We ensure all data is encrypted, meaning your information in transit is protected with TLS, while your stored data is safeguarded using AES-256 encryption, rendering it inaccessible to unauthorized individuals. Additionally, this robust security framework provides peace of mind as you manage your data.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
Yes
Facebook Ads
Yes
Firebase
Yes
Google
Yes
Google Ads
Yes
Google Analytics
Yes
Google Sheets
Yes
HubSpot CRM
Yes
InfStones
Yes
Instagram
Yes
Integrations
Facebook
No
Facebook Ads
No
Firebase
No
Google
No
Google Ads
No
Google Analytics
No
Google Sheets
No
HubSpot CRM
No
InfStones
No
Instagram
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Lido
Founded
2019
Country
United States
Website
www.lido.app/
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/
Product Features
Data Visualization
Analytics
No
Content Management
No
Dashboard Creation
No
Filtered Views
No
OLAP
No
Relational Display
No
Simulation Models
No
Visual Discovery
No
Spreadsheet
Analytics
No
Audit Trail
No
Calculators
No
Charting
No
Multi-User Collaboration
No
Templates
No