Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
LexisNexis® Trail Tracker™ provides investigators with the ability to strategize for each case, outline necessary actions, document their findings, set reminders, and oversee records. This tool enhances workflows through features like monitoring case statuses, tracking referral tips, assigning claims to relevant departments for assessment, delegating cases to investigators, and managing their workloads efficiently. Additionally, Trail Tracker™ serves as a valuable asset for Special Investigations Unit (SIU) management, facilitating the measurement of investigator performance on various cases, tracking recoveries and savings, and generating reports on the activities of the unit. By consolidating all pertinent information into a single system, it promotes greater efficiency and consistency throughout the investigative process. This comprehensive approach not only streamlines operations but also empowers teams to collaborate more effectively.
Description
Q-assign is an integrated solution within Salesforce that automates the assignment of leads and cases, streamlining the workflow for sales and service teams. This tool allows businesses to direct records—such as leads, cases, accounts, and custom objects—utilizing customizable rules based on various factors, including territory, skills, priority, or availability. With support for different distribution methods such as round robin, load balancing, and rule-based assignment, Q-assign ensures that work is allocated in a fair and efficient manner. Operating in real time, it instantly assigns records as they are created or modified, thereby minimizing response times and preventing potential leads from becoming stale. Furthermore, Q-assign offers features for tracking assignment efficiency, managing queues, and balancing workloads effectively when team members are unavailable, ultimately enhancing overall productivity and responsiveness. Additionally, this solution empowers organizations to adapt their assignment strategies based on evolving business needs and team dynamics.
API Access
Has API
No
API Access
Has API
No
Integrations
Ortoo
No
Salesforce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
LexisNexis
Founded
1970
Country
United States
Website
risk.lexisnexis.com/products/trail-tracker
Vendor Details
Company Name
Ortoo
Founded
2010
Country
United Kingdom
Website
ortooapps.com/q-assign/
Product Features
Investigation Management
Contact Management
No
Data Management
No
Incident Management
No
Reporting & Statistics
No
Subject Profiles
No