Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Effective Knowledge Management significantly enhances customer service quality. By resolving customer inquiries promptly, businesses can increase their First Call Resolution rates. Providing live updates ensures that all team members are informed about current issues in real-time. Call Scripting serves as a helpful guide during customer interactions. Tapping into your Enterprise's knowledge can reveal invaluable insights. It is essential to leverage the expertise of subject matter experts within your organization. Facilitating seamless collaboration among team members is crucial for success. SMART analytics enable you to monitor and refine your knowledge management processes for optimal performance. LearnLode is a self-deployable SaaS solution designed for ease of use. Every resource can be quickly created and managed by your team lead or Operations Manager, allowing for swift initiation without any setup or integration fees. Effective Knowledge Management is an indispensable resource for enhancing customer service in contact centers. By equipping agents with a robust knowledge base and decision support tools, they can deliver exceptional results, ultimately improving customer satisfaction and loyalty. This empowers organizations to not only meet but exceed customer expectations consistently.
Description
Bringing people together - connect, inform & engage your audiences.
Our solutions include intranet, community and knowledge management platforms, wiki's as well as smart FAQ software.
We are enthusiastic strategists, designers, and developers who use many years of technical know-how with great love for the highest possible customer satisfaction.
We love Drupal and other interfaces and automated processes. We have a profound knowledge of digital, artificial intelligence (AI) and transformation technologies. All our custom developments and products have at their core our unique data distribution engine called Wisdom Integration Engine, powered by the latest AI technologies and digital solutions.
zehnplus offers high-quality, sustainable and cost-efficient solutions. We offer strategic business know-how as well as project management and develop tailor-made software solutions.
We are specialists in digitizing the customer journey, custom software development and Drupal CMS.
We have successfully digitalized over 160 companies. Become one of them with us.
API Access
Has API
No
API Access
Has API
Yes
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
7000/year
Pricing depends on the scope of the project
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
LearnLode
Website
www.learnlode.com
Vendor Details
Company Name
zehnplus
Founded
2008
Country
Switzerland
Website
www.zehnplus.ch/
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No
Product Features
Community
Content Management
Yes
Content Moderation
Yes
Discussions / Forums
Yes
Event Management
Yes
Group Management
Yes
Ideation / Crowdsourcing
No
Member Directory
Yes
Membership Management
Yes
Social Media Management
No
Website Management
Yes
White Label
No
Intranet
Activity / News Feed
Yes
Blogs
Yes
Calendar Management
No
Content Management
Yes
Discussions / Forums
Yes
Employee Directory
Yes
Knowledge Management
Yes
Policy Management
No
Search
Yes
Wiki
Yes
Knowledge Management
Artificial Intelligence (AI)
Yes
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
No
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes