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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Laya AI represents a family of open source, non-autoregressive decision models focused on rapid, structured decision-making rather than generating free-form text. It processes a given state along with structured inquiries in a single pass, producing outputs that can be directly utilized by application code. The system encompasses three types of decisions: choice, which identifies among predefined options and yields probabilities; score, which assesses an input based on a ranked scale like urgency or severity; and noul, which estimates the likelihood of a proposition's truthfulness. Tailored for a variety of tasks, Laya can efficiently handle agent and model routing, support ticket triage, and risk assessment, among other applications. Its capabilities include directing requests to the appropriate department, evaluating urgency levels, identifying potential refund or churn indicators, and recognizing policy violations or abuse scenarios. Furthermore, it has the ability to escalate ambiguous situations to more advanced models or human reviewers for additional scrutiny. Ultimately, Laya AI stands out for its versatility and efficiency in decision-making processes across diverse operational needs.

Description

Previously, our method for examining qualitative data was highly labor-intensive and consumed a significant amount of time. Now, thanks to their AI technology, we can effortlessly pinpoint critical insights. We move past simple sentiment analysis by providing a comprehensive weekly report that highlights the most significant compliments, complaints, questions, and requests, organized by volume and urgency. Each identified theme not only tracks fluctuations over time but also includes a detailed summary, urgency score, relevant product sub-themes, user profiles, and additional insights. This versatile tool can be applied to various sources, such as sales call transcripts, customer support inquiries, market research, employee feedback, and beyond. Our platform accommodates unlimited users and integrations at every pricing level, ensuring accessibility for companies of all sizes. To get started, you only need a minimum of 500 data points. Each report section delivers insights about the individuals engaging in those discussions, ensuring a tailored approach. The AI leverages customer attributes and metadata to perform in-depth analyses and offer recommendations based on elements like NPS scores, customer classifications, geographical regions, and more, mirroring the analytical capabilities of a human expert. Ultimately, this transformation not only streamlines our processes but also enriches our understanding of customer feedback in a way that was previously unattainable.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Delighted No 
Front No 
GPT-4 No 
GitHub Yes 
Hugging Face Yes 
Intercom No 
Nekton.ai No 
Node.js Yes 
ONNX Yes 
Pendo No 
PyPI Yes 
Python Yes 
Salesforce No 
SurveyMonkey No 
Typeform No 
Zapier No 
Zendesk No 

Integrations

Delighted Yes 
Front Yes 
GPT-4 Yes 
GitHub No 
Hugging Face No 
Intercom Yes 
Nekton.ai Yes 
Node.js No 
ONNX No 
Pendo Yes 
PyPI No 
Python No 
Salesforce Yes 
SurveyMonkey Yes 
Typeform Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

$600 per month
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Laya AI

Founded

2020

Country

India

Website

laya-ai.com

Vendor Details

Company Name

Viable

Founded

2020

Country

United States

Website

www.askviable.com

Product Features

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Qualitative Data Analysis

Annotations No 
Collaboration No 
Data Visualization No 
Media Analytics No 
Mixed Methods Research No 
Multi-Language No 
Qualitative Comparative Analysis No 
Quantitative Content Analysis No 
Sentiment Analysis No 
Statistical Analysis No 
Text Analytics No 
User Research Analysis No 

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