Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Latchel streamlines your maintenance inquiries and connects residents with professionals for services like house cleaning, furniture assembly, and emergency assistance. As a unique platform, Latchel merges revenue-enhancing resident amenities with maintenance software, enabling property managers to provide exceptional customer support. By acting as your primary communications team, Latchel helps safeguard your valuable time. This innovative service delights residents with a blend of lifestyle and financial benefits, maintaining an impressive average rating of 4.8 out of 5 stars for resident satisfaction. For the first time, property managers can boost their income through an unparalleled resident amenity while simultaneously enhancing their maintenance offerings within a single platform. Additionally, the platform ensures that 5-star resident reviews are automatically shared across your online profiles, giving your marketing efforts a significant lift. With Latchel's communication team serving as your dedicated customer service center, you can focus on what truly matters. This comprehensive approach not only improves resident engagement but also elevates the overall standard of property management.
Description
The Resident Engagement Platform by Tyler Technologies serves as a comprehensive digital hub that links residents to various state and local services. By utilizing a centralized digital identity and access management system, users can log in once to gain entry to customized portals that provide relevant services, forms, and resources. Personalization engines are integrated to deliver tailored content and notifications, while features like secure payment processing and digital wallet capabilities allow users to complete bill payments and submit fees seamlessly within the platform. Additionally, two-way messaging and chatbot support, along with accessible design elements, ensure that inquiries and transactions are managed both efficiently and inclusively. Administrators benefit from configurable dashboards that enable them to oversee content, workflows, and user roles without the need for custom development, while real-time analytics help to monitor engagement metrics and identify opportunities for enhancing service delivery. This combination of features fosters a more connected and responsive community experience for all users.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Latchel
Country
United States
Website
latchel.com
Vendor Details
Company Name
Tyler Technologies
Country
United States
Website
www.tylertech.com/solutions/transformative-technology/resident-experience/resident-engagement-platform
Product Features
Rental Property Management
Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Tenant Screening
Vacancy Tracking
Website Management