Latchel Description

Latchel takes care of your maintenance requests and connects residents to professionals for house cleaning, furniture assembly, and other services. Latchel is the only platform that integrates revenue-generating resident amenities and maintenance software that empowers property management to provide unbeatable customer care. We are your first-line communications team, protecting your time. Residents will be delighted by a combination lifestyle and financial services. Latchel has a rating of 4.8/5 stars for resident satisfaction. Property managers have the unique opportunity to increase their revenue and level up their maintenance services on one platform. Latchel averages a 4.8/5 rating for resident satisfaction. Your online profiles will automatically get 5-star reviews from residents. This boosts your marketing. To protect your time, Latchel's communications team is your first-line customer service center.

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Integrations

API:
Yes, Latchel has an API
View Integrations

Reviews - 1 Verified Review

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Company Details

Company:
Latchel
Headquarters:
United States
Website:
latchel.com

Media

Latchel Screenshot 1
Latchel Screenshot 1 Latchel Screenshot 2 Latchel Screenshot 3 Latchel Screenshot 4 Latchel Screenshot 5 Latchel Screenshot 6
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
24/7 Live Support
Online

Latchel Features and Options

Rental Property Management Software

Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Tenant Screening
Vacancy Tracking
Website Management

Latchel User Reviews

Write a Review
  • Name: Summer R.
    Job Title: Founder
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Worst Experience I've had as a real estate investor

    Date: Jul 23 2023

    Summary: Complete waste of time and money. They've added more work instead of automating this process for me.

    Positive: The concept of outsourcing property maintenance requests is great. Sadly it was not well executed or achieved with their software.

    Negative: I recently switched to RentRedi from TurboTenant because I was trying to outsource maintenance requests through Latchel (integrated into RentRedi) and it has been horrendous. I'm pretty convinced Latchel is just an auto-reponse generator with outsourced support. I've been using it for about three months and have yet to get a single maintenance request properly taken care of. Every single ticket I've submitted I chose the option to contact me instead of the tentants, but instead they send the tenant a text and an email then close the request because my tenants have no idea how to respond (their emails are super vague and my tenants think they are spam). I finally got them to open a ticket and push it through, only to get an email the next day saying they couldn't find a vendor and that I'm welcome to take care of it myself.

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