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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Kona seamlessly integrates with your existing documentation, training materials, and tools to provide tailored advice that resonates with your core values. Managers can present real-world situations to Kona, utilizing proven strategies for delivering constructive feedback, establishing expectations, and more. In just five minutes, managers can engage with Kona to resolve their issues without the need for a scheduled call or leaving the Slack environment. Additionally, Kona highlights your most recent learning and development resources, ensuring that managers can achieve their ongoing educational objectives. By considering recent tasks, projects, and calendar commitments, Kona facilitates improved feedback and prioritization. Furthermore, it draws from your centralized documentation to adhere to your organization's established processes, promoting consistency and efficiency in management practices. This makes Kona an invaluable asset for any team looking to enhance their operational effectiveness.

Description

ServiceSkills is a comprehensive eLearning platform that provides a carefully selected array of soft skills training courses aimed at enhancing employee performance. Featuring hundreds of modules on customer service, team collaboration, management training, and creating a respectful workplace, this solution is enriched with quizzes, feedback on answers, and reminders of essential points. A powerful administrative management system allows supervisors to assign courses, track progress, and identify areas needing improvement. You can request a demo code to see how it can benefit your organization. It’s important to acknowledge that your team members strive to excel in their roles, but exceptional interpersonal skills do not develop on their own. ServiceSkills equips your workforce with an extensive range of soft skills, including customer service proficiency, customer success strategies, effective business writing, best practices for online meetings, workplace respect, team building techniques, email etiquette, conflict resolution strategies, internal customer relations, foundational selling skills, ethics training, diversity awareness, and ways to tackle harassment and bullying, as well as mentoring skills. By investing in this training, you can foster a more capable and cohesive team.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

15Five Yes 
Asana Yes 
BambooHR Yes 
ClickUp Yes 
Confluence Yes 
Coursera Yes 
Culture Amp Yes 
Docebo Yes 
Google Drive Yes 
Guru Yes 
HiBob Yes 
Jira Yes 
Linear Yes 
Microsoft OneDrive Yes 
Notion Yes 
Paylocity Yes 
Rippling Yes 
Sapling Yes 
Workleap Yes 
monday AI work platform Yes 

Integrations

15Five No 
Asana No 
BambooHR No 
ClickUp No 
Confluence No 
Coursera No 
Culture Amp No 
Docebo No 
Google Drive No 
Guru No 
HiBob No 
Jira No 
Linear No 
Microsoft OneDrive No 
Notion No 
Paylocity No 
Rippling No 
Sapling No 
Workleap No 
monday AI work platform No 

Pricing Details

$49 per user per month
Free Trial No 
Free Version No 

Pricing Details

$2990.00/year
Price is for up to 20 users.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Kona

Founded

2020

Website

www.heykona.com

Vendor Details

Company Name

ServiceSkills

Country

United States

Website

www.serviceskills.com

Product Features

Product Features

Course Authoring

Content Import / Export No 
Course Publishing No 
Gamification No 
Instructor-Led Courses No 
Interactive Content No 
PowerPoint Conversion No 
Self-Paced Courses No 
Storyboarding No 
Template Management No 
Test / Quiz Creation No 
Video Management No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring No 
Built-in LMS No 
Certification Management Yes 
Corporate / Business No 
Learner Portal No 
Mobile Learning No 
Simulation No 
Synchronous Learning No 
Training Companies No 
eCommerce No 

Alternatives

Alternatives

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