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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Kona seamlessly integrates with your existing documentation, training materials, and tools to provide tailored advice that resonates with your core values. Managers can present real-world situations to Kona, utilizing proven strategies for delivering constructive feedback, establishing expectations, and more. In just five minutes, managers can engage with Kona to resolve their issues without the need for a scheduled call or leaving the Slack environment. Additionally, Kona highlights your most recent learning and development resources, ensuring that managers can achieve their ongoing educational objectives. By considering recent tasks, projects, and calendar commitments, Kona facilitates improved feedback and prioritization. Furthermore, it draws from your centralized documentation to adhere to your organization's established processes, promoting consistency and efficiency in management practices. This makes Kona an invaluable asset for any team looking to enhance their operational effectiveness.

Description

ServiceSkills is a comprehensive eLearning platform that provides a carefully selected array of soft skills training courses aimed at enhancing employee performance. Featuring hundreds of modules on customer service, team collaboration, management training, and creating a respectful workplace, this solution is enriched with quizzes, feedback on answers, and reminders of essential points. A powerful administrative management system allows supervisors to assign courses, track progress, and identify areas needing improvement. You can request a demo code to see how it can benefit your organization. It’s important to acknowledge that your team members strive to excel in their roles, but exceptional interpersonal skills do not develop on their own. ServiceSkills equips your workforce with an extensive range of soft skills, including customer service proficiency, customer success strategies, effective business writing, best practices for online meetings, workplace respect, team building techniques, email etiquette, conflict resolution strategies, internal customer relations, foundational selling skills, ethics training, diversity awareness, and ways to tackle harassment and bullying, as well as mentoring skills. By investing in this training, you can foster a more capable and cohesive team.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

15Five
Asana
BambooHR
ClickUp
Confluence
Coursera
Culture Amp
Docebo
Google Drive
Guru
HiBob
Jira
Linear
LinkedIn Learning
Notion
Paylocity
Rise
Sapling
Workleap
monday work management

Integrations

15Five
Asana
BambooHR
ClickUp
Confluence
Coursera
Culture Amp
Docebo
Google Drive
Guru
HiBob
Jira
Linear
LinkedIn Learning
Notion
Paylocity
Rise
Sapling
Workleap
monday work management

Pricing Details

$49 per user per month
Free Trial
Free Version

Pricing Details

$2990.00/year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Kona

Founded

2020

Website

www.heykona.com

Vendor Details

Company Name

ServiceSkills

Country

United States

Website

www.serviceskills.com

Product Features

Product Features

Course Authoring

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Alternatives

Alternatives

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