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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Market Force has developed the KnowledgeForce® platform, a cutting-edge technology designed to gather, integrate, and visualize customer experience (CX) data effectively. This platform harnesses advanced big data technologies to aggregate customer experience information from various sources, including those collected by Market Force, third-party vendors, or directly from your own data. With KnowledgeForce, executives, managers, franchise owners, and on-site operators have the capability to delve into specific geographic details and pinpoint areas needing improvement, allowing for swift corrective actions. The platform is tailored to display data according to user roles, enabling stakeholders to access enterprise-wide insights while also drilling down to site-specific information seamlessly. Store managers and franchisees can monitor performance metrics relevant to their specific locations and make comparisons with regional or corporate benchmarks. Additionally, KnowledgeForce offers over 50 standardized reports that can be customized for either online access or automated distribution. This flexibility ensures that all users have the information they need to drive enhancements in customer experiences across the board.

Description

X-Force represents the suite of software solutions created by SSM InfoTech, designed primarily to transition manual processes into digital formats, thereby minimizing paperwork and advancing industries toward the era of Industry 4.0. By offering a versatile development environment, X-Force caters to the specific requirements of industrial clients, delivering customized solutions alongside an intuitive interface that allows users to select their preferred accessibility options. The X-Force Historian System serves as a robust time series data historian, built on a cutting-edge MSSQL core that can scale to accommodate up to 100,000 tags and handle an impressive performance rate of 30,000 samples per second. Furthermore, XHS enables centralized data aggregation from diverse sources, presenting users with process screens, trend analysis, and comprehensive dashboards for reporting purposes. This innovative approach not only enhances data management but also empowers industries to make informed decisions based on real-time analytics.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Market Force

Founded

2005

Country

United States

Website

www.marketforce.com

Vendor Details

Company Name

SSM InfoTech Solutions

Country

India

Website

www.ssminfotech.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

Product Features

Energy Management

Benchmarking
Bill Audit
Bill Database
Bill Importing
Budgeting & Forecasting
Compliance Management
Contract Management
Cost / Use Reporting
Emissions Monitoring
Energy Price Analysis
Facility Scheduling
Greenhouse Gas Tracking
Load Control
Load Forecasting
Meter Tracking
Risk Management
Weather Normalization

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