Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Market Force has developed the KnowledgeForce® platform, a cutting-edge technology designed to gather, integrate, and visualize customer experience (CX) data effectively. This platform harnesses advanced big data technologies to aggregate customer experience information from various sources, including those collected by Market Force, third-party vendors, or directly from your own data. With KnowledgeForce, executives, managers, franchise owners, and on-site operators have the capability to delve into specific geographic details and pinpoint areas needing improvement, allowing for swift corrective actions. The platform is tailored to display data according to user roles, enabling stakeholders to access enterprise-wide insights while also drilling down to site-specific information seamlessly. Store managers and franchisees can monitor performance metrics relevant to their specific locations and make comparisons with regional or corporate benchmarks. Additionally, KnowledgeForce offers over 50 standardized reports that can be customized for either online access or automated distribution. This flexibility ensures that all users have the information they need to drive enhancements in customer experiences across the board.
Description
SANeForce's Closed Loop Marketing platform, known as SAN CLM, focuses on gaining a comprehensive and robust grasp of how effectively your marketing strategies are functioning. The initial phase of this platform involves engaging stakeholders to gather insights, which helps assess the actual influence of marketing initiatives. The pharmaceutical sector has shown significant interest, and the adoption of closed-loop marketing has been bolstered by the increasing use of personal digital assistants (PDAs), like tablets. Notable benefits include tailored and impactful conversations, enhanced collaboration, comprehensive solutions, data analysis, and the ability to adapt strategies in real time. Furthermore, this system offers streamlined access to all marketing materials, facilitating productive interactions with clients. Additionally, the field force is empowered to develop personalized presentations using the available resources. This approach marks a shift from broad communication tactics to more individualized interactions, enabling field representatives to make informed decisions on a case-by-case basis. In essence, this transformation not only optimizes marketing efforts but also fosters stronger relationships with clients through targeted engagement.
API Access
Has API
No
API Access
Has API
No
Integrations
SANeForce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Market Force
Founded
2005
Country
United States
Website
www.marketforce.com
Vendor Details
Company Name
SANeForce
Founded
2002
Country
India
Website
www.saneforce.com/closed-loop-marketing.php
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Data Visualization
Analytics
No
Content Management
No
Dashboard Creation
No
Filtered Views
No
OLAP
No
Relational Display
No
Simulation Models
No
Visual Discovery
No