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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Market Force has developed the KnowledgeForce® platform, a cutting-edge technology designed to gather, integrate, and visualize customer experience (CX) data effectively. This platform harnesses advanced big data technologies to aggregate customer experience information from various sources, including those collected by Market Force, third-party vendors, or directly from your own data. With KnowledgeForce, executives, managers, franchise owners, and on-site operators have the capability to delve into specific geographic details and pinpoint areas needing improvement, allowing for swift corrective actions. The platform is tailored to display data according to user roles, enabling stakeholders to access enterprise-wide insights while also drilling down to site-specific information seamlessly. Store managers and franchisees can monitor performance metrics relevant to their specific locations and make comparisons with regional or corporate benchmarks. Additionally, KnowledgeForce offers over 50 standardized reports that can be customized for either online access or automated distribution. This flexibility ensures that all users have the information they need to drive enhancements in customer experiences across the board.

Description

SANeForce's Closed Loop Marketing platform, known as SAN CLM, focuses on gaining a comprehensive and robust grasp of how effectively your marketing strategies are functioning. The initial phase of this platform involves engaging stakeholders to gather insights, which helps assess the actual influence of marketing initiatives. The pharmaceutical sector has shown significant interest, and the adoption of closed-loop marketing has been bolstered by the increasing use of personal digital assistants (PDAs), like tablets. Notable benefits include tailored and impactful conversations, enhanced collaboration, comprehensive solutions, data analysis, and the ability to adapt strategies in real time. Furthermore, this system offers streamlined access to all marketing materials, facilitating productive interactions with clients. Additionally, the field force is empowered to develop personalized presentations using the available resources. This approach marks a shift from broad communication tactics to more individualized interactions, enabling field representatives to make informed decisions on a case-by-case basis. In essence, this transformation not only optimizes marketing efforts but also fosters stronger relationships with clients through targeted engagement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

SANeForce

Integrations

SANeForce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Market Force

Founded

2005

Country

United States

Website

www.marketforce.com

Vendor Details

Company Name

SANeForce

Founded

2002

Country

India

Website

www.saneforce.com/closed-loop-marketing.php

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

Product Features

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