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Description
Knovvu Biometrics offers a fast and secure method to authorize customers by analyzing over 100 distinct voice parameters. The system includes advanced features such as playback manipulation, synthetic voice detection, and voice change detection, ensuring robust protection against fraud. By utilizing this technology, the average time taken for customer authentication during calls is reduced by approximately 30 seconds. This solution operates independently of language, accent, or content, creating a smooth experience for both customers and agents. With its capacity to monitor a multitude of voice parameters, Knovvu Biometrics can identify and authorize callers in mere seconds. Additionally, the system enhances security through its blacklist identification feature, which checks the caller's voiceprint against a blacklist database. Knovvu also boasts a remarkable 95% increase in the speed of speaker identification within extensive datasets, and we maintain a high accuracy rate of 98% for both speaker identification and verification. This innovative approach not only streamlines the authentication process but also elevates the overall security framework in customer interactions.
Description
ThunderPhone is an advanced voice AI platform designed to effectively manage real-world phone conversations with exceptional precision, robust adherence to instructions, and fluid dialogue. By integrating various transcripts with direct audio-to-LLM input, it significantly reduces the chances of errors arising from addresses, spellings, accents, background noise, and unclear speech. Users can make and receive calls, execute large-scale outbound campaigns with pacing and retries, and operate seamlessly through traditional telephony or within websites and applications, all while supporting over 40 languages, accommodating accents, mixed-language scenarios, and even switching languages mid-conversation. The system adeptly handles interruptions, backchannels, cross-talk, voicemail, screeners, keypad inputs, warm and cold transfers, and transitions to human agents without losing context. Additionally, agents benefit from built-in retrieval capabilities to access information from uploaded documents, while live supervision features allow operators to monitor calls and provide real-time assistance to the AI, ensuring that conversations are both effective and well-managed. This comprehensive approach enhances communication efficiency, making ThunderPhone a versatile tool for businesses aiming to improve their customer interactions.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
2¢ per minute
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sestek
Country
United Kingdom
Website
www.sestek.com/voice-biometrics-knovvu
Vendor Details
Company Name
ThunderPhone
Country
United States
Website
thunderphone.com