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Description
Knovvu Biometrics offers a fast and secure method to authorize customers by analyzing over 100 distinct voice parameters. The system includes advanced features such as playback manipulation, synthetic voice detection, and voice change detection, ensuring robust protection against fraud. By utilizing this technology, the average time taken for customer authentication during calls is reduced by approximately 30 seconds. This solution operates independently of language, accent, or content, creating a smooth experience for both customers and agents. With its capacity to monitor a multitude of voice parameters, Knovvu Biometrics can identify and authorize callers in mere seconds. Additionally, the system enhances security through its blacklist identification feature, which checks the caller's voiceprint against a blacklist database. Knovvu also boasts a remarkable 95% increase in the speed of speaker identification within extensive datasets, and we maintain a high accuracy rate of 98% for both speaker identification and verification. This innovative approach not only streamlines the authentication process but also elevates the overall security framework in customer interactions.
Description
Voice biometrics leverages the distinct vocal traits of an individual, such as pitch, tone, and speech rhythm, for identification, similar to how other biometric methods utilize digital fingerprints or iris scans. This technology offers significant business and operational advantages by allowing authenticating speakers across various remote platforms, which enhances convenience, efficiency, and security. One key benefit is its independence from advanced devices; it can function effectively on simple feature phones, IVR systems, or even traditional landlines. The rise in fraudulent activities, particularly account impersonations where criminals acquire a legitimate user's information to unlawfully access online banking and credit resources, highlights the urgency for such security measures. In fact, Kaspersky Fraud Prevention revealed that in 2020, half of all fraudulent transactions in the financial sector stemmed from account impersonation. In South Africa, the situation is even more alarming, with the South African Fraud Prevention Service (SAFPS) reporting a staggering 337% increase in such incidents, underscoring the critical need for robust protective technologies like voice biometrics. As the landscape of fraud continues to evolve, implementing effective identification methods becomes increasingly essential to safeguard personal and financial information.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sestek
Country
United Kingdom
Website
www.sestek.com/voice-biometrics-knovvu
Vendor Details
Company Name
OneVault
Country
United States
Website
onevault.co.za/voice-biometrics/
