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Description
Knovvu Biometrics offers a fast and secure method to authorize customers by analyzing over 100 distinct voice parameters. The system includes advanced features such as playback manipulation, synthetic voice detection, and voice change detection, ensuring robust protection against fraud. By utilizing this technology, the average time taken for customer authentication during calls is reduced by approximately 30 seconds. This solution operates independently of language, accent, or content, creating a smooth experience for both customers and agents. With its capacity to monitor a multitude of voice parameters, Knovvu Biometrics can identify and authorize callers in mere seconds. Additionally, the system enhances security through its blacklist identification feature, which checks the caller's voiceprint against a blacklist database. Knovvu also boasts a remarkable 95% increase in the speed of speaker identification within extensive datasets, and we maintain a high accuracy rate of 98% for both speaker identification and verification. This innovative approach not only streamlines the authentication process but also elevates the overall security framework in customer interactions.
Description
Companies can provide a pleasant customer experience using voice biometrics authentication without compromising security.
LumenVox Voice Biometrics technology screens customers through comparing input voice audio with a collection voice samples ("voiceprints") that have been verified authentic or fraudulent. Each voice is unique, just like a fingerprint. Voice Biometric Authentication is an effective way to verify identity.
LumenVox's flexible Voice Biometrics technology is available in any method that you choose. This gives organizations the ability create a seamless and secure process for verifying customers. LumenVox Voice Biometrics creates a better user experience and reduces operational costs. It also strengthens security. Liveness detection is an additional layer of security.
API Access
Has API
API Access
Has API
Integrations
Avaya Aura
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sestek
Country
United Kingdom
Website
www.sestek.com/voice-biometrics-knovvu
Vendor Details
Company Name
LumenVox
Founded
2001
Country
United States
Website
www.lumenvox.com