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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Knoku serves as an AI chat interface tailored for documentation websites, effectively utilizing your own documentation. It meticulously scans your docs to identify pertinent sections and formulates responses complete with citations; if a question arises that lacks coverage, rather than making assumptions, it logs the query as an area that requires enhancement, ensuring your team is aware of upcoming improvements. Each response is directly linked to the specific heading and line of the source material, providing users with referenced answers while simultaneously alerting your team to the inquiries that remain inadequately addressed. The architecture of Knoku revolves around an efficient workflow: it begins with query analysis to extract both intent and entities, then context retrieval to pinpoint relevant sections of documentation, followed by response generation that leverages this context, and ultimately, output delivery that conveys the answer to the user. The setup process is intentionally streamlined; simply insert the widget into your documentation site, transfer content using the command line interface, and monitor visitor inquiries through the dashboard while continually refining your documentation based on feedback. This allows for a dynamic enhancement of your documentation resources in response to user needs.

Description

A sophisticated Knowledge Base designed to assist both your customers and agents is at your disposal. This system supports your LiveChat agents while simultaneously aiding website visitors. The Internal Widget allows seamless access to your team's expertise directly within the LiveChat application. For customers seeking self-service options, the public Help Center is available 24/7 on your website. Enhance your support capabilities with a tailored, mobile-responsive Help Center where clients can discover solutions independently. Our AI technology will streamline customer interactions by recommending pertinent articles during chats. It’s as simple as clicking to include useful information. You can create a public Help Center in just minutes, empowering customers to find answers to frequently asked questions across any device. By integrating with LiveChat, agents can access valuable resources while engaging with customers. We will recommend articles based on the inquiries made by customers, facilitating quicker resolutions. Additionally, you can address content gaps and refine your articles by incorporating feedback from your customers. Plus, Google Analytics is included for tracking performance. This combination of features not only enhances customer support but also drives efficiency across your communication channels.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Docusaurus
HTML
LiveChat
Markdown
Mintlify
MkDocs
Nextra
Sphinx

Integrations

Docusaurus
HTML
LiveChat
Markdown
Mintlify
MkDocs
Nextra
Sphinx

Pricing Details

$19 per month
Free Trial
Free Version

Pricing Details

$39 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Knoku

Country

United States

Website

knoku.com

Vendor Details

Company Name

LiveChat Software

Founded

2002

Country

United States

Website

knowledgebase.ai

Product Features

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

No Alternatives

Alternatives

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