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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

KiteLane offers a scheduling app for Shopify stores called Kite, designed to facilitate delivery and pickup options. This app integrates a date and time selector directly on the cart page, allowing customers to choose between local delivery, in-store pickup, or shipping while securing a convenient time slot. The selected date is then recorded in the Shopify admin for easy management. Merchants have the flexibility to set up preparation times, cut-off hours, and specific blackout dates tailored for each fulfillment option, which can vary by day and location. In cases where orders are placed after the designated cut-off, the system automatically assigns them to the next available time slot. Those on paid plans benefit from additional features such as ZIP code validation, minimum order thresholds, daily availability management, order limits for specific days or slots, product-specific preparation and blackout days, integration with Google Calendar, and enhanced checkout customization for Shopify Plus. Setting up the app involves three straightforward steps: configuring the schedule in the Shopify admin interface, enabling the Kite app block via the theme editor, and saving the changes. Additionally, the widget is adaptable and can be translated to suit the language preferences of your store's audience, providing a seamless experience for customers. This comprehensive tool not only streamlines the ordering process but also enhances customer satisfaction by offering flexibility and convenience.

Description

Ticketline is an application specifically designed for Shopify users to handle customer service inquiries in conjunction with order details. Customers can initiate support tickets via their Shopify account or the order status page, with each ticket directly associated with the corresponding order, including its items, date, total, and any relevant attachments. Store employees can access a dashboard within Shopify admin to manage, assign, respond to, and modify these tickets, while automated email updates keep customers in the loop regarding the status of their requests. Different subscription plans offer various monthly ticket limits, team member access, email alerts, and document uploads, with premium options providing additional features like personalized ticket statuses and custom fields. Unlike live chat options, Ticketline is tailored for asynchronous customer support, enabling Shopify merchants to effectively categorize and track inquiries related to orders from their initial creation until resolution is achieved. This structured approach not only streamlines communication but also enhances customer satisfaction by ensuring that all issues are addressed thoroughly.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Shopify Yes 
Appstle Yes 
Google Calendar Yes 
Recharge Yes 

Integrations

Shopify Yes 
Appstle No 
Google Calendar No 
Recharge No 

Pricing Details

$14.99/month
Free plan: $0 for up to 30 orders per month. Monthly paid plans are Grow at $5.99/month (up to 300 orders), Advanced at $9.99/month (up to 1,500 orders), and Plus at $14.99/month (no order cap). Annual billing is $64.69, $107.89, or $161.89 respectively, each listed as 10% off. Paid plans include a 14-day free trial. Prices are in USD; monthly recurring charges are billed every 30 days.
Free Trial No 
Free Version Yes 

Pricing Details

$4.99/month
Starter: $4.99/month or $49.99/year, with 150 tickets/month, 1 team member, email notifications, three 5 MB attachments, custom issue types, and order linking. Growth: $8.99/month or $89.99/year. Pro: $19.99/month or $179.99/year. Annual plans show savings of 17% on Starter and Growth and 25% on Pro. All plans include a 7-day free trial; charges are billed in USD.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

KiteLane

Founded

2026

Country

India

Website

kitelane.com

Vendor Details

Company Name

Bodanius

Founded

2021

Country

United States

Website

ticketline.app/en/

Product Features

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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