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Description
Sophisticated on-premise or private-cloud search solutions for enterprise data encompass contracts, documents, presentations, images, and emails while safeguarding privacy. With contemporary search interfaces and tailored relevance, employees can efficiently locate on-premise information, leading to enhanced productivity and informed decision-making. Users can benefit from features such as document content previews and advanced keyword recognition to streamline their search processes. If you're considering integrating centralized content discovery into a bustling segment of your virtual workspace, flexible search APIs can retrieve information from your intranet and various employee experience platforms, creating an atmosphere akin to having a personal virtual assistant available for all. This enables seamless searching of contracts, sales documents, and supports enhanced customer service by allowing direct customer searches from documents. Easy access to data distributed across multiple locations significantly boosts response times. Additionally, Discover offers a robust suite of solutions for text mining and enterprise search, ensuring that organizations can unearth valuable insights and optimize their data management strategies effectively. Ultimately, these tools empower businesses to harness their data more efficiently, driving innovation and growth.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
API Access
Has API
Integrations
Microsoft Azure
Adobe Experience Manager
Adobe Marketo Engage
Confluence
Discourse
Dropbox
GitHub
Google Cloud Platform
Jive
Joomla!
Integrations
Microsoft Azure
Adobe Experience Manager
Adobe Marketo Engage
Confluence
Discourse
Dropbox
GitHub
Google Cloud Platform
Jive
Joomla!
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Keito
Founded
2016
Country
India
Website
www.keito.works/discover-product.html
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery