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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Sophisticated on-premise or private-cloud search solutions for enterprise data encompass contracts, documents, presentations, images, and emails while safeguarding privacy. With contemporary search interfaces and tailored relevance, employees can efficiently locate on-premise information, leading to enhanced productivity and informed decision-making. Users can benefit from features such as document content previews and advanced keyword recognition to streamline their search processes. If you're considering integrating centralized content discovery into a bustling segment of your virtual workspace, flexible search APIs can retrieve information from your intranet and various employee experience platforms, creating an atmosphere akin to having a personal virtual assistant available for all. This enables seamless searching of contracts, sales documents, and supports enhanced customer service by allowing direct customer searches from documents. Easy access to data distributed across multiple locations significantly boosts response times. Additionally, Discover offers a robust suite of solutions for text mining and enterprise search, ensuring that organizations can unearth valuable insights and optimize their data management strategies effectively. Ultimately, these tools empower businesses to harness their data more efficiently, driving innovation and growth.

Description

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Azure
Adobe Experience Manager
Adobe Marketo Engage
Confluence
Discourse
Dropbox
GitHub
Google Cloud Platform
Jive
Joomla!
Khoros
KnowledgeOwl
Microsoft 365
MindTouch
Moodle
Skilljar
Soapbox
Vidyard
Wistia
WordPress

Integrations

Microsoft Azure
Adobe Experience Manager
Adobe Marketo Engage
Confluence
Discourse
Dropbox
GitHub
Google Cloud Platform
Jive
Joomla!
Khoros
KnowledgeOwl
Microsoft 365
MindTouch
Moodle
Skilljar
Soapbox
Vidyard
Wistia
WordPress

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Keito

Founded

2016

Country

India

Website

www.keito.works/discover-product.html

Vendor Details

Company Name

SearchUnify

Founded

2008

Country

India

Website

www.searchunify.com

Product Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Product Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

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