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Description
Drawing on nearly four decades of industry expertise, our comprehensive Microsoft Windows dealer management system solution offers a real-time, user-friendly experience that is simple to master. Karmak Fusion is equipped with robust reporting features and alert notifications, tailored to meet the diverse requirements of a full-service operation. The analytics capabilities of Fusion allow for the quick creation of engaging and pertinent dashboards, reports, and notifications for both external and internal users. Instantly assess your business's health, differentiate your operations, monitor trends, and enhance productivity and efficiency with ease. Eliminate the need for physical file storage – Fusion's attachment feature enables you to link and showcase documents and images related to various functions and forms, streamlining processes across your organization while improving overall workflow efficiency. This innovative approach not only simplifies daily tasks but also enhances collaboration among team members, leading to a more cohesive working environment.
Description
Support Fusion is an integration platform that requires no coding, specifically designed for Managed Service Providers (MSPs) catering to enterprise clients. Our application streamlines the synchronization of tickets between ITSM systems like ServiceNow, Jira, and Zendesk, and MSP PSA tools such as ConnectWise, Autotask, and HaloPSA. It allows for seamless bi-directional syncing of tickets, statuses, comments, and attachments, ensuring that both parties remain informed without the hassle of redundant tasks. This solution helps MSPs save significant time each week, prevent SLA violations, and achieve precise reporting with minimal manual input.
Targeted at mid-to-large MSPs that support enterprise accounts, Support Fusion reduces unnecessary duplication of work and fosters growth by transforming support data into actionable service intelligence. Users can quickly initiate the process using our prebuilt connectors and easy-to-follow setup, eliminating the need for custom scripts or extensive development work, making it an efficient choice for businesses looking to enhance their service delivery. Additionally, the platform's user-friendly interface helps teams get accustomed to the system in no time, further contributing to operational efficiency.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Autotask PSA
Elite EXTRA
HaloPSA
Jira Service Management
ServiceNow
Telenotes
Voze
Yooz
Zendesk
Integrations
Autotask PSA
Elite EXTRA
HaloPSA
Jira Service Management
ServiceNow
Telenotes
Voze
Yooz
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$500
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Karmak
Founded
1981
Country
United States
Website
www.karmak.com
Vendor Details
Company Name
Support Fusion
Founded
2025
Country
Australia
Website
www.suppfusion.com
Product Features
Fleet Management
Dispatch Management
Employee Management
Fuel Management
GPS Tracking
Incident Reporting
Inspection Management
Inventory Management
Maintenance Management
Mileage Tracking
Motor Pool
Routing
Tire Management
VIN Lookup
Work Order Management
Trucking
Billing & Invoicing
Customer Database
Dispatch Management
Driver Management
Driver Settlements
Fuel Card Management
Fuel Management
Load Optimization
Maintenance Management
Mileage Tracking
Quote Management
Quotes/Estimates
Recruiting Management
Routing
Scheduling
Trip Logs
Vehicle Management
Vehicle Tracking
Product Features
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
