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Description
Jenova serves as a comprehensive AI agent designed specifically for the Model Context Protocol (MCP) ecosystem, seamlessly integrating leading models such as GPT-4o, Claude 3.5, and Gemini 1.5 with real-time web search and a range of built-in tools to streamline various workflows significantly. This innovative platform enables users to perform tasks like sending emails, scheduling calendar events, conducting in-depth research, analyzing documents, generating content, and engaging with live web data all through one convenient interface. By intelligently selecting the most suitable models and incorporating search functionalities from platforms like Google, Reddit, YouTube, GitHub, and academic databases, it offers extensive no-code customization options that empower users to create personalized AI applications—ranging from brand-voice automation to content summarization and client-specific assistants—without the need for technical expertise. A key focus of Jenova is enhancing productivity by merging information discovery, contextual comprehension, and action generation, which leads to actionable insights and automated handling of routine tasks. Additionally, Jenova's design supports mobile capabilities, ensuring users can access its powerful features from anywhere, making it an indispensable tool for modern workflows.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
API Access
Has API
Integrations
GitHub
YouTube
Adobe Experience Manager
Adobe Marketo Engage
Appinium
Claude Haiku 4.5
Contentful
Discourse
Docebo
Gemini
Integrations
GitHub
YouTube
Adobe Experience Manager
Adobe Marketo Engage
Appinium
Claude Haiku 4.5
Contentful
Discourse
Docebo
Gemini
Pricing Details
Free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Jenova
Country
United States
Website
www.jenova.ai/
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
