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features
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Description

Managing inquiries related to retail agent policies, billing, claims, and payments can often require full-time attention, especially in larger operations. Ivans eServicing™ streamlines these processes, eliminating the necessity for handling individual requests manually. Additionally, your retail agents receive immediate answers right within their management systems, simplifying their tasks as well. Our goal is to enhance automation across all participants, and Ivans eServicing provides a seamless connection to retail agents’ customer self-service platforms. This approach significantly reduces the time spent on administrative functions, which is crucial since agents are more inclined to collaborate with MGAs that facilitate their workflow. By offering swift access to essential information regarding policies, billing, claims, and payments, retail agents can remain within their systems without disruption. Since no one particularly enjoys the process of paying for insurance, it’s vital to ensure that the experience is as straightforward as possible. Moreover, enabling insured individuals to settle their premiums directly through their retail agent’s self-service portal adds an extra layer of convenience and efficiency.

Description

ManageMy operates as a digital insurance platform aimed at assisting insurance carriers in upgrading their operations, enhancing customer interactions, and streamlining policy workflows while allowing them to retain their existing core systems. It serves as a comprehensive "deep front-end" interface that integrates and manages various backend systems, including policy administration, billing, claims management, and external tools, to deliver a cohesive digital experience for agents, clients, and internal departments. By utilizing this orchestration layer, insurers can consolidate their data, automate processes, and develop digital customer journeys that encompass the full insurance lifecycle, from quoting and purchasing policies to managing accounts and handling claims. Furthermore, the platform encompasses modules that cater to essential insurance functions such as sales enablement, policy servicing, and claims management. These interconnected modules collaborate to expedite the quoting process, enhance customer engagement, and minimize operational delays through customizable automation, ultimately leading to a more efficient and responsive insurance environment. The result is a seamless integration of technology that significantly benefits both insurers and their clients alike.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Ivans

Founded

1983

Country

United States

Website

www.ivans.com/for-mgas/products/ivans-eservicing/

Vendor Details

Company Name

ManageMy

Founded

2018

Country

United States

Website

managemy.com

Product Features

Product Features

Alternatives

Alternatives