Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Managing inquiries related to retail agent policies, billing, claims, and payments can often require full-time attention, especially in larger operations. Ivans eServicing™ streamlines these processes, eliminating the necessity for handling individual requests manually. Additionally, your retail agents receive immediate answers right within their management systems, simplifying their tasks as well. Our goal is to enhance automation across all participants, and Ivans eServicing provides a seamless connection to retail agents’ customer self-service platforms. This approach significantly reduces the time spent on administrative functions, which is crucial since agents are more inclined to collaborate with MGAs that facilitate their workflow. By offering swift access to essential information regarding policies, billing, claims, and payments, retail agents can remain within their systems without disruption. Since no one particularly enjoys the process of paying for insurance, it’s vital to ensure that the experience is as straightforward as possible. Moreover, enabling insured individuals to settle their premiums directly through their retail agent’s self-service portal adds an extra layer of convenience and efficiency.
Description
ManageMy operates as a digital insurance platform aimed at assisting insurance carriers in upgrading their operations, enhancing customer interactions, and streamlining policy workflows while allowing them to retain their existing core systems. It serves as a comprehensive "deep front-end" interface that integrates and manages various backend systems, including policy administration, billing, claims management, and external tools, to deliver a cohesive digital experience for agents, clients, and internal departments. By utilizing this orchestration layer, insurers can consolidate their data, automate processes, and develop digital customer journeys that encompass the full insurance lifecycle, from quoting and purchasing policies to managing accounts and handling claims. Furthermore, the platform encompasses modules that cater to essential insurance functions such as sales enablement, policy servicing, and claims management. These interconnected modules collaborate to expedite the quoting process, enhance customer engagement, and minimize operational delays through customizable automation, ultimately leading to a more efficient and responsive insurance environment. The result is a seamless integration of technology that significantly benefits both insurers and their clients alike.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Ivans
Founded
1983
Country
United States
Website
www.ivans.com/for-mgas/products/ivans-eservicing/
Vendor Details
Company Name
ManageMy
Founded
2018
Country
United States
Website
managemy.com