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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Improving guest experiences, boosting staff efficiency, enhancing communication, and increasing revenue. A robust and user-friendly integrated suite of web and mobile tools focused on facility maintenance and service automation for hotels, cruise lines, resorts, and various property managers aims to elevate their environments, assets, and overall maintenance while improving guest service standards. IssuTrax™ serves as a versatile issue tracking and maintenance management software solution that fosters productivity, teamwork, and accountability by equipping users with the essential tools and infrastructure necessary for delivering exceptional customer service. By connecting personnel, locations, and resources within a unified system, IssuTrax enables real-time collaboration and establishes a comprehensive framework for creating, monitoring, and managing guest service requests, maintenance activities, safety and environmental concerns, as well as work from external vendors, all seamlessly integrated into one platform. This innovative approach not only streamlines operations but also ensures that every aspect of guest satisfaction is meticulously addressed.

Description

Gather service requests, monitor approvals, handle vendor interactions, distribute information, and evaluate performance metrics. Enhance operational uptime while minimizing expenses linked to equipment and staff downtime. Recover wasted time through an adaptable interface featuring a unified dashboard that consolidates all work order details. Your viewWORK subscription comes with full customization options, enabling adjustments to perfectly align with your specific relocation needs, workflows, and business operations. Additionally, we will assist in processing and addressing incoming requests through the company intranet, external websites, emails, or via a toll-free helpline available around the clock, ensuring efficient communication as part of the viewWORK Operations Resource Center. This comprehensive approach ensures that all aspects of your service management are streamlined and efficient.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

OnboarD Software

Founded

2000

Country

United States

Website

www.onbts.com

Vendor Details

Company Name

CollectiveView

Founded

2000

Country

United States

Website

www.collectiveview.com

Product Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Product Features

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

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