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Description

All-in-one solutions can help you streamline your organization's productivity. We couldn't find the right software for Isogent, so we created our own. Isotask is a multi-functional, easy-to-use tenant that can be used to meet any organization's needs. -Service Desk -CRM -Client Management -Vendor Management -People Management -There's so much more

Description

ZServiceDesk+ has been specifically crafted to fulfill the requirements of IT Services Management. Our team has integrated ITIL-based methodologies and established workflows that assist organizations in optimizing their IT support processes. The innovative architecture of our application ensures impressive performance, scalability, and adaptable integrations. A critical focus area is IT Operations Management, as any disruptions can significantly impact an organization's overall performance and result in direct financial losses. To effectively manage this, it is essential to monitor and oversee all vital components, ensuring that IT support services remain uninterrupted. ZServiceDesk is an ITSM solution grounded in ITIL processes, tailored for use within enterprise environments. Its distinctive architectural design allows it to achieve scalability, flexibility, availability, and enhanced performance aligned with business needs, making it a robust choice for organizations seeking efficient IT management solutions. By employing ZServiceDesk, organizations can better prepare for potential IT challenges and maintain operational continuity.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$300 per year, per user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Isogent

Founded

2010

Country

United States

Website

www.isogent.com/solutions/isotask

Vendor Details

Company Name

ZServiceDesk

Founded

2014

Country

India

Website

www.zservicedesk.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access No 
Quotes / Proposals Yes 
Segmentation No 
Social Media Integration No 
Task Management Yes 
Territory Management Yes 

Service Desk

CMDB No 
Change Management No 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access No 
Procurement Management Yes 
Remote Control No 
SLA Management Yes 
Self Service Portal Yes 

Vendor Management

Audit Management Yes 
Contact Management Yes 
Customer Database Yes 
Self Service Portal Yes 
Supplier Master Data Yes 
Transaction History Yes 
Vendor Maintained Profiles Yes 
Vendor Managed Inventory Yes 
Vendor Performance Rating No 
Vendor Qualification Tracking Yes 

Product Features

EAM

CMMS No 
Energy Management No 
Equipment Management Yes 
Facility Management Yes 
IT Asset Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Parts Management Yes 
Preventive Maintenance Scheduling Yes 
Software License Management Yes 
Warranty Management Yes 
Work Order Management No 

IT Asset Management

Asset Tracking No 
Audit Management Yes 
Compliance Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management No 
IT Service Management No 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management Yes 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard No 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management Yes 
Self Service Portal Yes 

Service Desk

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management No 
Remote Control Yes 
SLA Management Yes 
Self Service Portal Yes 

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