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Description
Online shopping experiences often reach their highest volume late at night, and plumbing issues can arise at any moment. Enhance your customer service by providing round-the-clock automated responses to incoming calls. Your customers deserve immediate assistance, allowing them to find solutions and schedule appointments whenever necessary. By focusing on your business’s core strengths, you can leverage that focus for growth. IsOn24 acts as your efficient assistant, ensuring that your customers receive timely responses because even the most powerful heroes need reliable support. It efficiently manages incoming calls, placing them in a queue according to the order they were received. During the wait, callers are entertained with your custom messages and music. You have the flexibility to respond to calls from virtually anywhere, using any phone, or simply by accessing the IsOn24 app on your tablet or computer to manage waiting calls. This seamless integration not only improves customer satisfaction but also allows you to maintain a strong connection with your clients at all hours.
Description
Zo, developed by Zocdoc, is an innovative AI-driven phone assistant designed to swiftly manage inbound scheduling calls, eliminating the frustration of hold times and traditional IVR systems while efficiently booking patient appointments directly into existing electronic health record (EHR) systems through natural, conversational dialogue. This tool can handle an unlimited number of concurrent calls around the clock, autonomously addressing up to 70% of scheduling inquiries and only passing more complicated issues to human staff as necessary. Zo can be tailored to fit the specific booking protocols of different practices, integrates flawlessly with their telecommunication and EHR systems, and smartly directs patients by, for example, sending routine requests to nurse practitioners while reserving more complex matters for physicians. Practices are charged only for successfully scheduled appointments, avoiding any upfront costs, per-minute fees, or lengthy contracts, thus presenting a low-risk option for implementation. Initial users have reported that average call resolution times are under 3 minutes and 30 seconds without any hold time, coupled with patient satisfaction ratings that surpass 80%. This level of efficiency not only enhances workflow but also significantly improves the overall patient experience.
API Access
Has API
API Access
Has API
Integrations
Axis LMS
Google Calendar
Google Cloud Platform
Jobber
Microsoft Outlook
Zapier
Integrations
Axis LMS
Google Calendar
Google Cloud Platform
Jobber
Microsoft Outlook
Zapier
Pricing Details
$39 per month
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IsOn24
Founded
2014
Country
United States
Website
www.ison24.com
Vendor Details
Company Name
Zocdoc
Founded
2007
Country
United States
Website
www.zocdoc.com/about/ai-phone-assistant/
