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Description
IrisCX serves as an advanced video platform tailored for enterprise-level home product and service companies, revolutionizing customer engagement throughout the stages of product selection, setup, and support. By facilitating effortless video interactions without the need for apps, IrisCX empowers customers to easily connect with experts at the click of a button, which enhances the real-time support experience. The platform's AI-enhanced functionalities, including VisualBot and VisualGuide, improve the customer journey by enabling users to articulate their issues both visually and verbally, thus generating precise defect summaries without lengthy typing. Additionally, IrisCX streamlines communication by automatically forwarding these summaries to service teams through integrations with platforms like Zapier and webhooks, ensuring prompt and well-organized responses. For home builders, IrisCX significantly enriches customer relationships by offering virtual walkthroughs throughout the construction process and optimizing post-possession warranty services, which minimizes the necessity for in-person visits and boosts first-call resolution rates. Overall, IrisCX not only enhances efficiency but also fosters stronger connections between companies and their customers.
Description
OneAdvanced Clinical Decision Support provides a comprehensive triage solution that helps healthcare teams make safe and effective clinical decisions quickly. Designed for use across urgent and non-urgent care settings, it supports both clinician-led and patient-led assessments. The platform offers intuitive, conversational question flows that guide users toward accurate acuity and urgency outcomes. Solutions such as TeleAssess and FirstCall enable deployment from single services to large-scale call centers. Call handlers can manage demand by offering self-care advice, prioritizing appointments, or directing patients to appropriate services. Patients can complete self-assessments on their own devices, helping providers focus attention where it’s needed most. The system covers over 1,200 presenting complaints with hundreds of clinically validated question sets. Regular content updates ensure assessments remain aligned with best clinical practice. Seamless integration with healthcare systems like Adastra supports continuity of care. Overall, the solution improves triage efficiency while maintaining high standards of patient safety.
API Access
Has API
API Access
Has API
Integrations
Zapier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IrisCX
Country
Canada
Website
www.iriscx.com
Vendor Details
Company Name
OneAdvanced
Founded
2008
Country
United Kingdom
Website
www.oneadvanced.com/products/clinical-decision-support/
Product Features
Construction Management
Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets
