Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The only solution that guarantees PCI compliance in real-time without affecting the customer experience. Interactions Trustera functions instantly to safeguard both employees and customers by preventing contact center agents from accessing payment card information (PCI). Utilizing advanced AI technology, Interactions Trustera predicts and conceals sensitive information that may be mentioned or exchanged during interactions between agents and clients. This platform ensures that agents, whether working remotely or on-site, maintain PCI compliance while providing exceptional service. It stands out as the world’s sole platform for real-time, audio-sensitive information redaction. With the capability to protect agents in any location, customers can rest assured that their data is secure. Additionally, this innovative system helps diminish the risks and fraud associated with handling PCI data across voice and digital channels, ensuring secure PCI data capture with no interruptions to the customer experience. Ultimately, Trustera offers a comprehensive solution that enhances both security and service quality.
Description
Our range of eAgent products enables you to serve and protect the community seamlessly, without any interruptions from your software. By leveraging genuine customer insights, we tailor our software to accommodate the diverse needs of our users. You will benefit from ongoing updates and enhancements that occur without any disruption to your operations. The eAgent Gateway can help you save significant amounts of money annually while enhancing reliability. eAgent X2 provides a budget-friendly and flexible solution to comply with the latest CJIS Security Policy Advanced Authentication requirements. Our off-the-shelf offerings are unparalleled in the criminal justice sector and come with exceptional customer support. eAgent FUSE stands out as a versatile message switch suite that can be extensively customized. Moreover, eAgent redefines traditional Computerized Criminal History software, ensuring that you have access to modern solutions tailored for today’s challenges. This commitment to innovation and support sets us apart in the industry.
API Access
Has API
API Access
Has API
Integrations
Dial Your Leads
GigTel
Simplii
T-Max Phone Systems
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Interactions
Founded
2004
Country
United States
Website
www.interactions.com/products/trustera/
Vendor Details
Company Name
Diverse Computing
Founded
2001
Country
United States
Website
www.diversecomputing.com
Product Features
PCI Compliance
Access Control
Compliance Reporting
Exceptions Management
File Integrity Monitoring
Intrusion Detection System
Log Management
PCI Assessment
Patch Management
Policy Management
Product Features
Law Enforcement
Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling