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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The only solution that guarantees PCI compliance in real-time without affecting the customer experience. Interactions Trustera functions instantly to safeguard both employees and customers by preventing contact center agents from accessing payment card information (PCI). Utilizing advanced AI technology, Interactions Trustera predicts and conceals sensitive information that may be mentioned or exchanged during interactions between agents and clients. This platform ensures that agents, whether working remotely or on-site, maintain PCI compliance while providing exceptional service. It stands out as the world’s sole platform for real-time, audio-sensitive information redaction. With the capability to protect agents in any location, customers can rest assured that their data is secure. Additionally, this innovative system helps diminish the risks and fraud associated with handling PCI data across voice and digital channels, ensuring secure PCI data capture with no interruptions to the customer experience. Ultimately, Trustera offers a comprehensive solution that enhances both security and service quality.

Description

Our range of eAgent products enables you to serve and protect the community seamlessly, without any interruptions from your software. By leveraging genuine customer insights, we tailor our software to accommodate the diverse needs of our users. You will benefit from ongoing updates and enhancements that occur without any disruption to your operations. The eAgent Gateway can help you save significant amounts of money annually while enhancing reliability. eAgent X2 provides a budget-friendly and flexible solution to comply with the latest CJIS Security Policy Advanced Authentication requirements. Our off-the-shelf offerings are unparalleled in the criminal justice sector and come with exceptional customer support. eAgent FUSE stands out as a versatile message switch suite that can be extensively customized. Moreover, eAgent redefines traditional Computerized Criminal History software, ensuring that you have access to modern solutions tailored for today’s challenges. This commitment to innovation and support sets us apart in the industry.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Dial Your Leads
GigTel
Simplii
T-Max Phone Systems

Integrations

Dial Your Leads
GigTel
Simplii
T-Max Phone Systems

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Interactions

Founded

2004

Country

United States

Website

www.interactions.com/products/trustera/

Vendor Details

Company Name

Diverse Computing

Founded

2001

Country

United States

Website

www.diversecomputing.com

Product Features

PCI Compliance

Access Control
Compliance Reporting
Exceptions Management
File Integrity Monitoring
Intrusion Detection System
Log Management
PCI Assessment
Patch Management
Policy Management

Product Features

Law Enforcement

Case Management
Certification Management
Court Management
Court Management Integration
Crime Scene Management
Criminal Database
Dispatching
Evidence Management
Field Reporting
Incident Mapping
Internal Affairs Administration
Investigation Management
Scheduling

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