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ease
features
design
support

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Description

The only solution that guarantees PCI compliance in real-time without affecting the customer experience. Interactions Trustera functions instantly to safeguard both employees and customers by preventing contact center agents from accessing payment card information (PCI). Utilizing advanced AI technology, Interactions Trustera predicts and conceals sensitive information that may be mentioned or exchanged during interactions between agents and clients. This platform ensures that agents, whether working remotely or on-site, maintain PCI compliance while providing exceptional service. It stands out as the world’s sole platform for real-time, audio-sensitive information redaction. With the capability to protect agents in any location, customers can rest assured that their data is secure. Additionally, this innovative system helps diminish the risks and fraud associated with handling PCI data across voice and digital channels, ensuring secure PCI data capture with no interruptions to the customer experience. Ultimately, Trustera offers a comprehensive solution that enhances both security and service quality.

Description

ZenGuard AI serves as a dedicated security platform aimed at safeguarding AI-powered customer service agents from various potential threats, thereby ensuring their safe and efficient operation. With contributions from specialists associated with top technology firms like Google, Meta, and Amazon, ZenGuard offers rapid security measures that address the risks linked to AI agents based on large language models. It effectively protects these AI systems against prompt injection attacks by identifying and neutralizing any attempts at manipulation, which is crucial for maintaining the integrity of LLM operations. The platform also focuses on detecting and managing sensitive data to avert data breaches while ensuring adherence to privacy laws. Furthermore, it enforces content regulations by preventing AI agents from engaging in discussions on restricted topics, which helps uphold brand reputation and user security. Additionally, ZenGuard features an intuitive interface for configuring policies, allowing for immediate adjustments to security measures as needed. This adaptability is essential in a constantly evolving digital landscape where threats to AI systems can emerge unexpectedly.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
ChatGPT
Claude
Gemini
Gemini 1.5 Flash
Gemini 1.5 Pro
Gemini 2.0
Gemini 2.0 Flash
Gemini Advanced
Gemini Enterprise
Gemini Nano
Gemini Pro
Google Cloud Platform
Llama 2
Meta AI

Integrations

Amazon Web Services (AWS)
ChatGPT
Claude
Gemini
Gemini 1.5 Flash
Gemini 1.5 Pro
Gemini 2.0
Gemini 2.0 Flash
Gemini Advanced
Gemini Enterprise
Gemini Nano
Gemini Pro
Google Cloud Platform
Llama 2
Meta AI

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$20 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Interactions

Founded

2004

Country

United States

Website

www.interactions.com/products/trustera/

Vendor Details

Company Name

ZenGuard AI

Founded

2023

Country

United States

Website

zenguard.ai/

Product Features

PCI Compliance

Access Control
Compliance Reporting
Exceptions Management
File Integrity Monitoring
Intrusion Detection System
Log Management
PCI Assessment
Patch Management
Policy Management

Product Features

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