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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

The only solution that guarantees PCI compliance in real-time without affecting the customer experience. Interactions Trustera functions instantly to safeguard both employees and customers by preventing contact center agents from accessing payment card information (PCI). Utilizing advanced AI technology, Interactions Trustera predicts and conceals sensitive information that may be mentioned or exchanged during interactions between agents and clients. This platform ensures that agents, whether working remotely or on-site, maintain PCI compliance while providing exceptional service. It stands out as the world’s sole platform for real-time, audio-sensitive information redaction. With the capability to protect agents in any location, customers can rest assured that their data is secure. Additionally, this innovative system helps diminish the risks and fraud associated with handling PCI data across voice and digital channels, ensuring secure PCI data capture with no interruptions to the customer experience. Ultimately, Trustera offers a comprehensive solution that enhances both security and service quality.

Description

ZenGuard AI serves as a dedicated security platform aimed at safeguarding AI-powered customer service agents from various potential threats, thereby ensuring their safe and efficient operation. With contributions from specialists associated with top technology firms like Google, Meta, and Amazon, ZenGuard offers rapid security measures that address the risks linked to AI agents based on large language models. It effectively protects these AI systems against prompt injection attacks by identifying and neutralizing any attempts at manipulation, which is crucial for maintaining the integrity of LLM operations. The platform also focuses on detecting and managing sensitive data to avert data breaches while ensuring adherence to privacy laws. Furthermore, it enforces content regulations by preventing AI agents from engaging in discussions on restricted topics, which helps uphold brand reputation and user security. Additionally, ZenGuard features an intuitive interface for configuring policies, allowing for immediate adjustments to security measures as needed. This adaptability is essential in a constantly evolving digital landscape where threats to AI systems can emerge unexpectedly.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
ChatGPT No 
Claude No 
Gemini No 
Gemini 1.5 Flash No 
Gemini 1.5 Pro No 
Gemini 2.0 No 
Gemini 2.0 Flash No 
Gemini Enterprise No 
Gemini Nano No 
Gemini Pro No 
Google AI Plus No 
Google Cloud Platform No 
Llama 2 No 
Meta AI No 

Integrations

Amazon Web Services (AWS) Yes 
ChatGPT Yes 
Claude Yes 
Gemini Yes 
Gemini 1.5 Flash Yes 
Gemini 1.5 Pro Yes 
Gemini 2.0 Yes 
Gemini 2.0 Flash Yes 
Gemini Enterprise Yes 
Gemini Nano Yes 
Gemini Pro Yes 
Google AI Plus Yes 
Google Cloud Platform Yes 
Llama 2 Yes 
Meta AI Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$20 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Interactions

Founded

2004

Country

United States

Website

www.interactions.com/products/trustera/

Vendor Details

Company Name

ZenGuard AI

Founded

2023

Country

United States

Website

zenguard.ai/

Product Features

PCI Compliance

Access Control No 
Compliance Reporting No 
Exceptions Management No 
File Integrity Monitoring No 
Intrusion Detection System No 
Log Management No 
PCI Assessment No 
Patch Management No 
Policy Management No 

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