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features
design
support

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Description

The only solution that guarantees PCI compliance in real-time without affecting the customer experience. Interactions Trustera functions instantly to safeguard both employees and customers by preventing contact center agents from accessing payment card information (PCI). Utilizing advanced AI technology, Interactions Trustera predicts and conceals sensitive information that may be mentioned or exchanged during interactions between agents and clients. This platform ensures that agents, whether working remotely or on-site, maintain PCI compliance while providing exceptional service. It stands out as the world’s sole platform for real-time, audio-sensitive information redaction. With the capability to protect agents in any location, customers can rest assured that their data is secure. Additionally, this innovative system helps diminish the risks and fraud associated with handling PCI data across voice and digital channels, ensuring secure PCI data capture with no interruptions to the customer experience. Ultimately, Trustera offers a comprehensive solution that enhances both security and service quality.

Description

In addition to Payment Card Information (PCI), hackers often seek out Personally Identifiable Information (PII), which is also referred to as personal data, as well as Protected Health Information (PHI). TokenEx has the capability to tokenize various forms of data, allowing for the secure storage of PII, PHI, PCI, ACH and more by substituting them with tokens that are mathematically disconnected from the original information, rendering them ineffective for malicious actors. This tokenization process provides immense versatility in how organizations manage, retrieve, and protect their sensitive information. Moreover, it enhances compliance with data protection regulations while minimizing the risk of data breaches.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Interactions

Founded

2004

Country

United States

Website

www.interactions.com/products/trustera/

Vendor Details

Company Name

TokenEx

Founded

2009

Country

United States

Website

tokenex.com

Product Features

PCI Compliance

Access Control No 
Compliance Reporting No 
Exceptions Management No 
File Integrity Monitoring No 
Intrusion Detection System No 
Log Management No 
PCI Assessment No 
Patch Management No 
Policy Management No 

Product Features

Compliance

Archiving & Retention No 
Artificial Intelligence (AI) No 
Audit Management Yes 
Compliance Tracking No 
Controls Testing No 
Environmental Compliance No 
FDA Compliance No 
HIPAA Compliance No 
ISO Compliance No 
Incident Management No 
OSHA Compliance No 
Risk Management No 
Sarbanes-Oxley Compliance No 
Surveys & Feedback No 
Version Control No 
Workflow / Process Automation No 

Encryption

Central Policy Enforcement No 
Drag & Drop UI No 
Email Encryption No 
Encryption Key Management Yes 
Endpoint Encryption No 
File Compression No 
File Encryption No 
Full Disk Encryption No 
Public Key Cryptography Yes 
Tokenization / Data Masking Yes 

GDPR Compliance

Access Control No 
Consent Management No 
Data Mapping No 
Incident Management No 
PIA / DPIA Yes 
Policy Management No 
Risk Management No 
Sensitive Data Identification No 

IT Security

Anti Spam No 
Anti Virus No 
Email Attachment Protection No 
Event Tracking Yes 
IP Protection No 
Internet Usage Monitoring No 
Intrusion Detection System No 
Spyware Removal No 
Two-Factor Authentication No 
Vulnerability Scanning No 
Web Threat Management No 
Web Traffic Reporting No 

PCI Compliance

Access Control Yes 
Compliance Reporting No 
Exceptions Management No 
File Integrity Monitoring No 
Intrusion Detection System No 
Log Management No 
PCI Assessment No 
Patch Management No 
Policy Management No 

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