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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

The only solution that guarantees PCI compliance in real-time without affecting the customer experience. Interactions Trustera functions instantly to safeguard both employees and customers by preventing contact center agents from accessing payment card information (PCI). Utilizing advanced AI technology, Interactions Trustera predicts and conceals sensitive information that may be mentioned or exchanged during interactions between agents and clients. This platform ensures that agents, whether working remotely or on-site, maintain PCI compliance while providing exceptional service. It stands out as the world’s sole platform for real-time, audio-sensitive information redaction. With the capability to protect agents in any location, customers can rest assured that their data is secure. Additionally, this innovative system helps diminish the risks and fraud associated with handling PCI data across voice and digital channels, ensuring secure PCI data capture with no interruptions to the customer experience. Ultimately, Trustera offers a comprehensive solution that enhances both security and service quality.

Description

Liminal gives regulated organizations a single governed environment for AI. Rather than securing models an organization has already deployed, Liminal supplies the access itself, so protection is applied before anything reaches a provider. Employees work with leading models from Anthropic, OpenAI, Google and others through one interface, with policy-based routing and no per-provider contracts. Adding a new model becomes a policy decision rather than an integration project, and teams are never stuck waiting for procurement to catch up with what the market released. Sensitive terms are identified within each prompt and masked, redacted, flagged or blocked according to rules defined by data category rather than by department. Masked values are restored in the response, which keeps output usable while regulated information stays inside the organization. Employees never have to sanitize inputs by hand, which is what makes the governed path the one they actually choose. Administrators see who used which model, what rules were applied and where violations occurred. That record is generated at the time of the interaction, so audit requests are answered from existing evidence instead of reconstruction after the fact. Activity can be fed into existing security tooling and reviewed alongside other events rather than in isolation. The platform connects to internal systems through MCP, so employees bring organizational context into their work without moving data into tools nobody is watching. Access follows permissions that already exist. Deployments run on single-tenant infrastructure with SSO and role-based permissions, serving banking and credit unions, insurance, healthcare, education, state and local government, and life sciences.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS AI Services No 
Anthropic No 
Confluence No 
Dropbox No 
Gmail No 
Google No 
Google Drive No 
IBM QRadar SIEM No 
Microsoft 365 No 
Microsoft Entra ID No 
Microsoft OneDrive No 
Microsoft Sentinel No 
Microsoft SharePoint No 
OneLogin No 
OpenAI No 
Perplexity No 
Ping Identity No 
Salesforce No 
Splunk Enterprise Security No 
Sumo Logic No 

Integrations

AWS AI Services Yes 
Anthropic Yes 
Confluence Yes 
Dropbox Yes 
Gmail Yes 
Google Yes 
Google Drive Yes 
IBM QRadar SIEM Yes 
Microsoft 365 Yes 
Microsoft Entra ID Yes 
Microsoft OneDrive Yes 
Microsoft Sentinel Yes 
Microsoft SharePoint Yes 
OneLogin Yes 
OpenAI Yes 
Perplexity Yes 
Ping Identity Yes 
Salesforce Yes 
Splunk Enterprise Security Yes 
Sumo Logic Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Per-user subscription with unlimited access to every supported model. Typically 40 to 60 percent below ChatGPT Enterprise, Claude Teams, or Microsoft Copilot subscriptions. Pricing available on request.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Interactions

Founded

2004

Country

United States

Website

www.interactions.com/products/trustera/

Vendor Details

Company Name

Liminal

Country

United States

Website

www.liminal.ai/

Product Features

PCI Compliance

Access Control No 
Compliance Reporting No 
Exceptions Management No 
File Integrity Monitoring No 
Intrusion Detection System No 
Log Management No 
PCI Assessment No 
Patch Management No 
Policy Management No 

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare Yes 
For Sales Yes 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) No 

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