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ease
features
design
support

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Average Ratings 1 Rating

Total
ease
features
design
support

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Polly
Facebook
Infobip
Instagram
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Twilio
Verbio
Wavy
WhatsApp
Zapier
net2phone

Integrations

Amazon Polly
Facebook
Infobip
Instagram
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Twilio
Verbio
Wavy
WhatsApp
Zapier
net2phone

Pricing Details

$45.00
Free Trial
Free Version

Pricing Details

$59.99/month/user
Free Trial
Free Version

Deployment

SaaS
iPhone App
iPad App
Android App
Windows
Mac
Linux

Deployment

SaaS
iPhone App
iPad App
Android App
Windows
Mac
Linux

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

InterCloud9

Founded

2010

Country

United States

Website

www.intercloud9.com/simple-messaging-solution

Vendor Details

Company Name

net2phone

Founded

1990

Country

United States

Website

www.net2phone.com/products/cloud-contact-center-solutions

Product Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Text to Speech

API
Adjust Speaking Rate / Pitch
Audio Optimization
Custom Lexicons
Different Voice Choices
Multi-Language Support
Synchronize Speech

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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