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Description
We are a leading company in the age of intelligent automation. We power top brands with AI, Omni-channel tools, and conversational service and commerce. We are a Conversational Artificial company that delivers smart chatbots, voicebots and video collaboration software for over 150 brands.
Description
Set aside your concerns for a moment! The exquisite centralized Oxon system has the power to address all your challenges. Regardless of whether your clients reach out via phone, SMS, email, Facebook, or webchat, you'll find everything conveniently displayed in a single interface. All interactions from each channel are archived in one location, providing a streamlined approach. This straightforward and sophisticated solution enhances the efficiency of your support center by an impressive 30%. Effortlessly manage the 24/7 functionality of your webchat using an advanced chatbot that goes beyond traditional rule-based systems. This chatbot is designed to comprehend natural language, recognize synonyms, and engage in polite small talk. With an Omni-Channel experience, your customers can connect through their preferred medium, ensuring satisfaction. Our versatile agent desktop consolidates all necessary data into an intuitive interface, allowing your team to resolve inquiries on the first attempt, thereby improving service quality and customer experience. Ultimately, this innovative system not only simplifies communication but also empowers your support team to perform at their best.
API Access
Has API
API Access
Has API
Integrations
Zendesk
Facebook
Facebook Messenger
Genesys Cloud CX
Kik
LINE
Salesforce
Skype
Slack
Viber
Integrations
Zendesk
Facebook
Facebook Messenger
Genesys Cloud CX
Kik
LINE
Salesforce
Skype
Slack
Viber
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$39 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Matrix42
Founded
1992
Country
Germany
Website
inteliwise.com
Vendor Details
Company Name
OXON Tech
Country
Lithuania
Website
www.oxontech.com
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Natural Language Processing
Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
