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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Instant Reply serves as an advanced AI sales representative for engaging business discussions across platforms like Instagram, WhatsApp Business, and Messenger. This tool leverages a company's frequently asked questions, pricing, and policies to effectively respond to customer inquiries, assess incoming requests, and facilitate follow-up actions along with booking processes. Initially, teams can operate in an approval mode, gradually transitioning to automatically dispatch the types of replies they deem reliable. Additionally, personalized quotes and decisions regarding discounts can be delegated to a human agent while retaining the context of the conversation. The platform's shared inbox consolidates all customer interactions for easier management. Furthermore, an MCP server enables the connection of compatible AI assistants to appropriate inbox and workflow tasks, contingent upon workspace access rights, permissions, and specific plan limitations. Notably, WhatsApp Business is accessible under Growth and Pro plans, with Meta's delivery fees billed separately. Overall, Instant Reply streamlines customer engagement while providing flexibility for businesses to manage their communication effectively.

Description

WAWin is an innovative Chrome extension designed specifically for sales and support teams leveraging WhatsApp Web, enhancing communication with features such as chat translation, AI-generated reply drafts, along with customer notes, tagging, assignment options, and reminders for follow-ups. Users have the ability to review translations and AI drafts prior to dispatching messages. Among its many functionalities are quick replies, scheduled messages, broadcasting, and the option to engage in chats via phone numbers. The web Console is instrumental in managing customer records and knowledge repositories, which can include Q&A sections, files, and web pages, while also allowing for the exportation of synced chats in formats like CSV, XLSX, or JSON; however, it is important to note that it does not function as a shared inbox. The features of scheduled messages, broadcasts, chat synchronization, and Managed AI auto-replies are available exclusively with Pro or Team subscriptions. To utilize WAWin, users must maintain an active connection to both Chrome and WhatsApp Web, as sending messages relies on this setup, and Managed replies are limited to individual chats only. The free tier offers access to 20,000 translation characters and 50 AI actions monthly, while the Pro subscription is priced at $15 a month. For teams, the starting cost is $39 monthly for three users, with each additional seat costing $12 per month, and opting for annual billing provides a substantial discount of 40%. Importantly, WAWin operates independently and has no affiliation with WhatsApp or Meta, ensuring a unique and dedicated service for its users. This independence allows WAWin to focus on enhancing user experience without any constraints imposed by affiliation.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

WhatsApp Yes 
Facebook Messenger Yes 
Instagram Yes 

Integrations

WhatsApp Yes 
Facebook Messenger No 
Instagram No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$15/month
Free plan includes 20,000 translation characters and 50 AI actions per month. Pro is $15/month. Team starts at $39/month for 3 seats, with additional seats at $12/month each. Annual billing saves 40%. A 7-day Team trial is offered to eligible users.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Instant Reply

Website

www.instantreply.co

Vendor Details

Company Name

AKUTORI Co., Ltd.

Website

wawin.ai/en/

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Product Features

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