Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Instant Reply serves as an advanced AI sales representative for engaging business discussions across platforms like Instagram, WhatsApp Business, and Messenger. This tool leverages a company's frequently asked questions, pricing, and policies to effectively respond to customer inquiries, assess incoming requests, and facilitate follow-up actions along with booking processes. Initially, teams can operate in an approval mode, gradually transitioning to automatically dispatch the types of replies they deem reliable. Additionally, personalized quotes and decisions regarding discounts can be delegated to a human agent while retaining the context of the conversation. The platform's shared inbox consolidates all customer interactions for easier management. Furthermore, an MCP server enables the connection of compatible AI assistants to appropriate inbox and workflow tasks, contingent upon workspace access rights, permissions, and specific plan limitations. Notably, WhatsApp Business is accessible under Growth and Pro plans, with Meta's delivery fees billed separately. Overall, Instant Reply streamlines customer engagement while providing flexibility for businesses to manage their communication effectively.
Description
KIRA.id serves as an AI-driven customer service solution tailored for businesses in Indonesia, managing customer inquiries via chat platforms. It consolidates communications from WhatsApp, Instagram, Facebook Messenger, and website chats into a centralized inbox, utilizing official APIs for Meta channels. The AI can be customized with information from website pages, FAQs, PDF documents, Office files, Google Docs, and Google Sheets, providing responses based on these resources. When faced with questions it cannot address or when a customer requires additional assistance, the AI seamlessly transfers the conversation to human staff members, allowing teams to analyze the reasons for handoffs, receive timely notifications, and actively engage in ongoing discussions. Furthermore, customers have the convenience of scheduling appointments through chat, with the added feature of Google Calendar synchronization available. KIRA.id also provides website chat widgets, shareable links, and QR codes for enhanced accessibility. Businesses are encouraged to trial the AI using their own content before committing financially, and the subscription plans are structured to charge monthly based on the number of AI responses given to customers, eliminating any per-seat fees. This flexible pricing model allows businesses to scale their customer service efforts without the burden of fixed costs.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Facebook Messenger
Yes
Instagram
Yes
WhatsApp
Yes
Google Calendar
No
Google Docs
No
Google Sheets
No
Integrations
Facebook Messenger
Yes
Instagram
Yes
WhatsApp
Yes
Google Calendar
Yes
Google Docs
Yes
Google Sheets
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Instant Reply
Website
www.instantreply.co
Vendor Details
Company Name
KIRA.id
Founded
2026
Country
Indonesia
Website
kira.id
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No