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Description
InsightReviews serves as a platform dedicated to gathering feedback and managing the reputation of local enterprises. At the time of purchase, employees input a customer's phone number, triggering an SMS that contains a personalized review link. Reviews rated positively (4-5 stars) are directed to platforms such as Google, Yelp, Facebook, and TripAdvisor, while negative reviews (1-3 stars) remain confidential, allowing the business to address concerns directly. The platform boasts a comprehensive review dashboard equipped with analytics, staff accounts for team collaboration, a public testimonial wall, customizable SMS templates, and billing facilitated through Stripe. It is specifically tailored for businesses like cafes, salons, dental practices, fitness centers, and auto repair shops that aspire to increase their number of five-star reviews while reducing public dissatisfaction. Additionally, the system enhances customer engagement and provides valuable insights for improving service quality.
Description
SurgePoint is a cutting-edge platform for reputation management and marketing that assists businesses in garnering more 5-star reviews, fostering trust, and enhancing revenue by streamlining the processes of review and referral campaigns while consolidating feedback from essential platforms such as Google, Facebook, and Yelp into a cohesive dashboard. This platform automates the request for reviews following customer engagements, relieving businesses from the burden of manually seeking feedback, and aggregates all reviews into a unified reputation dashboard, simplifying the monitoring, responding to, and management of online reputation. In addition, it provides tools to automate referral requests at pivotal moments, allowing companies to track campaign performance through real-time analytics and leverage AI-powered insights to discern trends in customer sentiments and refine services based on received feedback. Furthermore, SurgePoint includes follow-up reminders that promote repeat business and customer retention, along with seamless integration with popular CRMs, enabling organizations to swiftly launch tailored campaigns that resonate with their audience. By utilizing this innovative platform, businesses can effectively enhance their online presence and drive growth in a competitive marketplace.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Angi
Facebook
Google
Google Business Profile
Healthgrades
Housecall Pro
HubSpot CRM
Jobber
Mindbody
Salesforce
Integrations
Angi
Facebook
Google
Google Business Profile
Healthgrades
Housecall Pro
HubSpot CRM
Jobber
Mindbody
Salesforce
Pricing Details
$79/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
InsightReviews
Founded
2025
Country
Australia
Website
insightreviews.com.au
Vendor Details
Company Name
SurgePoint
Website
www.thesurgepoint.com
Product Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Product Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
