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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

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Description

InsightReviews serves as a platform dedicated to gathering feedback and managing the reputation of local enterprises. At the time of purchase, employees input a customer's phone number, triggering an SMS that contains a personalized review link. Reviews rated positively (4-5 stars) are directed to platforms such as Google, Yelp, Facebook, and TripAdvisor, while negative reviews (1-3 stars) remain confidential, allowing the business to address concerns directly. The platform boasts a comprehensive review dashboard equipped with analytics, staff accounts for team collaboration, a public testimonial wall, customizable SMS templates, and billing facilitated through Stripe. It is specifically tailored for businesses like cafes, salons, dental practices, fitness centers, and auto repair shops that aspire to increase their number of five-star reviews while reducing public dissatisfaction. Additionally, the system enhances customer engagement and provides valuable insights for improving service quality.

Description

Localena serves as an online platform designed for managing reputations and reviews specifically for local enterprises. It provides teams with the ability to solicit reviews via various channels such as email, SMS, WhatsApp, QR codes, and direct links, all while incorporating automated reminders to enhance engagement. A centralized dashboard aggregates reviews from linked services, enabling users to conduct sentiment analysis and effectively manage responses. With the option for AI-generated replies that align with a business's unique voice, these responses can be either approved by users or automatically published where applicable. Additionally, Localena facilitates updates to Google Business Profiles, monitors Google Maps rankings, tracks competitors, and observes how selected AI assistants portray a business. The platform allows teams to share reviews on social media platforms like Facebook and Instagram, showcase them through website widgets, and oversee multiple locations simultaneously. Furthermore, it streamlines the process of gathering reviews, analyzing customer feedback, monitoring reputation, and enhancing local visibility workflows tailored for service providers, retailers, restaurants, clinics, hotels, and a variety of other local business types, thereby empowering them to improve their online presence and customer engagement effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Facebook No 
Google Business Profile No 
Instagram No 
WhatsApp No 
Zapier No 
n8n No 

Integrations

Facebook Yes 
Google Business Profile Yes 
Instagram Yes 
WhatsApp Yes 
Zapier Yes 
n8n Yes 

Pricing Details

$79/month
Free Trial Yes 
Free Version No 

Pricing Details

$49/month
Starter: $49/month; Pro: $99/month; Managed: $249/month. The first month is free for eligible new subscriptions.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

InsightReviews

Founded

2025

Country

Australia

Website

insightreviews.com.au

Vendor Details

Company Name

Media87

Founded

2026

Country

United Arab Emirates

Website

localena.com

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Product Features

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Alternatives

Alternatives

No Alternatives