Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
InsightReviews serves as a platform dedicated to gathering feedback and managing the reputation of local enterprises. At the time of purchase, employees input a customer's phone number, triggering an SMS that contains a personalized review link. Reviews rated positively (4-5 stars) are directed to platforms such as Google, Yelp, Facebook, and TripAdvisor, while negative reviews (1-3 stars) remain confidential, allowing the business to address concerns directly. The platform boasts a comprehensive review dashboard equipped with analytics, staff accounts for team collaboration, a public testimonial wall, customizable SMS templates, and billing facilitated through Stripe. It is specifically tailored for businesses like cafes, salons, dental practices, fitness centers, and auto repair shops that aspire to increase their number of five-star reviews while reducing public dissatisfaction. Additionally, the system enhances customer engagement and provides valuable insights for improving service quality.
Description
Localena serves as an online platform designed for managing reputations and reviews specifically for local enterprises. It provides teams with the ability to solicit reviews via various channels such as email, SMS, WhatsApp, QR codes, and direct links, all while incorporating automated reminders to enhance engagement. A centralized dashboard aggregates reviews from linked services, enabling users to conduct sentiment analysis and effectively manage responses. With the option for AI-generated replies that align with a business's unique voice, these responses can be either approved by users or automatically published where applicable. Additionally, Localena facilitates updates to Google Business Profiles, monitors Google Maps rankings, tracks competitors, and observes how selected AI assistants portray a business. The platform allows teams to share reviews on social media platforms like Facebook and Instagram, showcase them through website widgets, and oversee multiple locations simultaneously. Furthermore, it streamlines the process of gathering reviews, analyzing customer feedback, monitoring reputation, and enhancing local visibility workflows tailored for service providers, retailers, restaurants, clinics, hotels, and a variety of other local business types, thereby empowering them to improve their online presence and customer engagement effectively.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Facebook
No
Google Business Profile
No
Instagram
No
WhatsApp
No
Zapier
No
n8n
No
Integrations
Facebook
Yes
Google Business Profile
Yes
Instagram
Yes
WhatsApp
Yes
Zapier
Yes
n8n
Yes
Pricing Details
$79/month
Free Trial
Yes
Free Version
No
Pricing Details
$49/month
Starter: $49/month; Pro: $99/month; Managed: $249/month. The first month is free for eligible new subscriptions.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
InsightReviews
Founded
2025
Country
Australia
Website
insightreviews.com.au
Vendor Details
Company Name
Media87
Founded
2026
Country
United Arab Emirates
Website
localena.com
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
Product Features
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
Alternatives
Alternatives
No Alternatives