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ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

Write a Review

Description

Insight Dial is a pay-per-call platform designed for publishers, networks, affiliates, and call buyers, facilitating the tracking of inbound calls through unique tracking numbers and dynamic number insertion. It efficiently routes calls using waterfall rules or real-time auctions, allowing buyers to place bids while callers are on hold. The platform also offers capabilities for recording and transcribing calls, enhanced with AI-generated summaries to assist teams in evaluating call quality. Additionally, it assesses affiliates and buyers based on their call history, with the ability to automatically suspend sources that generate an excessive number of short calls. Affiliate portals provide information on campaign regulations and payout structures, while buyer portals display metrics such as call volume, answer rates, and associated costs. Users can manage campaign parameters, including limits, operating hours, state targeting, and rules for duplicate callers. Other functionalities include signed webhooks, financial statements, and alerts sent to platforms like Slack, Discord, Microsoft Teams, and WhatsApp, as well as balance protection features. Customers have the flexibility to connect their preferred phone service provider, and the pricing operates on a pay-as-you-go basis, making it an adaptable solution for various users. Overall, Insight Dial streamlines call management and improves communication strategies for businesses.

Description

Trust+ is an innovative call recording solution that allows recordings to be shared directly with callers. This service not only enhances customer convenience but also promotes exceptional transparency, reinforces trust, and serves as a significant competitive advantage in the market. Seamlessly integrated with your IVR system, Trust+ empowers callers to decide if they want their conversation with the contact center to be recorded. When a caller selects this option, the conversation is captured and securely stored within the Trust+ platform. Additionally, the caller receives an SMS notification detailing where they can easily access their recording. Trust+ is ideal for any organization prioritizing high-quality customer service, spanning various industries such as telecommunications, utilities, travel, hospitality, logistics, government, finance, and healthcare, thus ensuring a broad applicability across diverse sectors. This versatile tool not only enhances the customer experience but also strengthens the relationship between service providers and their clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Discord Yes 
Microsoft Teams Yes 
Slack Yes 
WhatsApp Yes 

Integrations

Discord No 
Microsoft Teams No 
Slack No 
WhatsApp No 

Pricing Details

Pay-as-you-go pricing. Customers connect their own phone provider.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Bfount

Founded

2022

Country

United States

Website

insightdial.com

Vendor Details

Company Name

ServeMeBest

Founded

2013

Country

Bahrain

Website

www.servemebest.com/products/trustplus/

Product Features

Call Tracking

CRM No 
Call Log No 
Call Recording No 
Call Routing No 
Caller Identification No 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Product Features

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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