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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Oversee pricing strategies and profitability within your online product catalog while exploring promotional opportunities, campaigns, and gift vouchers. Identify potential leads, secure customers, and facilitate order conversions through streamlined processes that empower your sales team with automation and oversight. Customer Service teams are fully informed about orders and customer interactions, while the warehouse department efficiently manages stock levels and schedules staff allocations. Take charge of your most valuable asset—your workforce—with effective management tools. Track performance metrics and ensure that all departments are aware of scheduling availability. Maintain your inventory, including stock and assets, with up-to-the-minute data. Additionally, provide Accounts Payable with robust financial oversight through a comprehensive three-way matching system involving purchase orders, Goods Receipt Notes (GRN), and invoices. Accounts Receivable and Accounts Payable also efficiently handle their ledgers by focusing on discrepancies, supported by a complete array of financial reports for comprehensive oversight. This integrated approach not only enhances operational efficiency but also fosters better collaboration across departments.

Description

As a service-oriented organization, it is essential to structure and oversee your operations through the lens of services. By focusing on services rather than merely on technology or products, you can gain a clearer insight into how your services enhance business operations and provide valuable information regarding operational expenses. The SMTX Service Catalogue enables you to create detailed service definitions and make them accessible to your customers, thereby establishing and managing a comprehensive hierarchical service portfolio. In addition, incorporating elements such as service costs, SLA performance metrics, and vendor effectiveness into your Service Catalogue allows for a thorough analysis of the entire service delivery process. The SMTX Business Service Catalogue solution streamlines the maintenance and dissemination of the Service Catalogue, ensuring consistency in the quality of all service descriptions. Moreover, it keeps Service and Catalogue Owners informed about any changes that might impact their services or the overall integrity of the service chains, fostering a proactive approach to service management. This comprehensive system not only enhances operational efficiency but also improves customer satisfaction through clearer communication and better service delivery.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Acrobat

Integrations

Adobe Acrobat

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Inforgen

Founded

2000

Country

United Kingdom

Website

www.inforgen.com

Vendor Details

Company Name

SMTX

Founded

2009

Country

Netherlands

Website

www.smt-x.com/smtx-business-service-catalogue

Product Features

Business Management

Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Product Features

Catalog Management

Catalog Creation
Content Library
Content Management
Cross Selling Functionality
Custom Product Attributes
Customizable Catalogs
Desktop Publishing
Pricing Management
Product Comparison
Search

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