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Description
Oversee pricing strategies and profitability within your online product catalog while exploring promotional opportunities, campaigns, and gift vouchers. Identify potential leads, secure customers, and facilitate order conversions through streamlined processes that empower your sales team with automation and oversight. Customer Service teams are fully informed about orders and customer interactions, while the warehouse department efficiently manages stock levels and schedules staff allocations. Take charge of your most valuable asset—your workforce—with effective management tools. Track performance metrics and ensure that all departments are aware of scheduling availability. Maintain your inventory, including stock and assets, with up-to-the-minute data. Additionally, provide Accounts Payable with robust financial oversight through a comprehensive three-way matching system involving purchase orders, Goods Receipt Notes (GRN), and invoices. Accounts Receivable and Accounts Payable also efficiently handle their ledgers by focusing on discrepancies, supported by a complete array of financial reports for comprehensive oversight. This integrated approach not only enhances operational efficiency but also fosters better collaboration across departments.
Description
As a service-oriented organization, it is essential to structure and oversee your operations through the lens of services. By focusing on services rather than merely on technology or products, you can gain a clearer insight into how your services enhance business operations and provide valuable information regarding operational expenses. The SMTX Service Catalogue enables you to create detailed service definitions and make them accessible to your customers, thereby establishing and managing a comprehensive hierarchical service portfolio. In addition, incorporating elements such as service costs, SLA performance metrics, and vendor effectiveness into your Service Catalogue allows for a thorough analysis of the entire service delivery process. The SMTX Business Service Catalogue solution streamlines the maintenance and dissemination of the Service Catalogue, ensuring consistency in the quality of all service descriptions. Moreover, it keeps Service and Catalogue Owners informed about any changes that might impact their services or the overall integrity of the service chains, fostering a proactive approach to service management. This comprehensive system not only enhances operational efficiency but also improves customer satisfaction through clearer communication and better service delivery.
API Access
Has API
API Access
Has API
Integrations
Adobe Acrobat
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Inforgen
Founded
2000
Country
United Kingdom
Website
www.inforgen.com
Vendor Details
Company Name
SMTX
Founded
2009
Country
Netherlands
Website
www.smt-x.com/smtx-business-service-catalogue
Product Features
Business Management
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates
Product Features
Catalog Management
Catalog Creation
Content Library
Content Management
Cross Selling Functionality
Custom Product Attributes
Customizable Catalogs
Desktop Publishing
Pricing Management
Product Comparison
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