Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.
Description
Infor Rhythm® for Commerce offers a fully integrated online shopping experience that works seamlessly with selected Infor® ERP solutions, delivering real-time updates on pricing and stock levels. The platform's content management features empower organizations to utilize their current workforce to create scalable and tailored customer experiences effortlessly. This eliminates the need for tech team involvement during future integrations or upgrades of Infor ERP and Rhythm. By leveraging a centralized hub of product data, also referred to as a product information management tool, businesses can enhance their product assortments. Infor Rhythm enables Cycleurope to easily adapt their regional e-commerce sites, allowing them to cater to diverse market demands without compromise. As a result, Cycleurope can provide exceptional customer experiences across various channels, effectively communicating the narrative of their products in a cohesive manner, which is crucial for fostering customer satisfaction and loyalty. This comprehensive approach not only enhances engagement but also solidifies Cycleurope's position in a competitive marketplace.
API Access
Has API
No
API Access
Has API
No
Integrations
A3 EDI
Yes
ADP Learning Management
Yes
B2B Portal
Yes
Codeless Platforms BPA Platform
Yes
FortnaWES
Yes
Knowde
Yes
Learnsoft
Yes
Logistics Vision Suite
Yes
OKKAMI
Yes
Procify Workflow
Yes
Integrations
A3 EDI
No
ADP Learning Management
No
B2B Portal
No
Codeless Platforms BPA Platform
No
FortnaWES
No
Knowde
No
Learnsoft
No
Logistics Vision Suite
No
OKKAMI
No
Procify Workflow
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/customer-experience-suite/crm
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/solutions/service-sales/ecommerce
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
eCommerce
CRM
No
Catalog Management
No
Channel Management
No
Customer Accounts
No
Data Security
No
Email Marketing
No
Inventory Management
No
Kitting
No
Loyalty Program
No
Mobile Access
No
Multi-Store Management
No
Order Management
No
Product Configurator
No
Promotions Management
No
Returns Management
No
Reviews Management
No
SEO Management
No
Shopping Cart
No
Templates
No