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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

Description

Utilizing Infor's industry Implementation Accelerators, Infor® Process Intelligence, enhanced by Signavio®, harnesses extensive data from a company to establish a foundation for ongoing organizational process enhancement. The sophisticated, cloud-based technology scrutinizes the execution of business processes, enabling the identification of potential obstacles, highlighting areas where best practices are overlooked, and uncovering chances for improving and automating repetitive tasks. This robust, comprehensive solution brings clarity to business operations and uncovers inefficiencies that could hinder an organization from achieving superior performance and enhanced customer service. Moreover, it includes features for process costing and risk management, allowing user comments even without licenses, thus fostering collaboration. Additionally, it provides a professional environment for process and decision modeling that caters to users at all skill levels.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

A3 EDI Yes 
ADP Succession Management Yes 
Apex-Pro Systems Yes 
Avatier Identity Anywhere Yes 
DATABASICS Time & Expense Yes 
Equip360 Yes 
FortnaWES Yes 
Hotellistat Yes 
Juyo Analytics Yes 
LinkedIn Sales Navigator Yes 
Logistics Vision Suite Yes 
MuleSoft Anypoint Platform Yes 
ProLinc Yes 
Simba Yes 
Syniti Knowledge Platform Yes 
TCS HOBS Yes 
TCS MasterCraft TransformPlus Yes 
TCS OmniStore Yes 
TCS Optumera Yes 
Workgrid Yes 

Integrations

A3 EDI No 
ADP Succession Management No 
Apex-Pro Systems No 
Avatier Identity Anywhere No 
DATABASICS Time & Expense No 
Equip360 No 
FortnaWES No 
Hotellistat No 
Juyo Analytics No 
LinkedIn Sales Navigator No 
Logistics Vision Suite No 
MuleSoft Anypoint Platform No 
ProLinc No 
Simba No 
Syniti Knowledge Platform No 
TCS HOBS No 
TCS MasterCraft TransformPlus No 
TCS OmniStore No 
TCS Optumera No 
Workgrid No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/process-intelligence

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

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