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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

Description

Infor OS serves as your forward-looking cloud operating platform, specifically crafted to integrate productivity, business processes, and Artificial Intelligence, while providing operational insights previously unavailable to organizations. This platform not only empowers businesses but actively drives their growth, centering the user in every interaction and acting as a cohesive foundation for your entire business ecosystem. Consequently, it creates a connected and intelligent network that automates tasks, anticipates needs, predicts outcomes, and informs stakeholders, effectively unifying your operations. By seamlessly linking business processes with employee communications, Infor OS enhances collaboration, contextualizes intelligence, facilitates single sign-on, and boosts efficiency, enabling employees to operate both smarter and more swiftly. Furthermore, Infor OS's extensibility allows for the rapid development of enterprise capabilities tailored specifically to your requirements, ensuring a customized and adaptable business environment. As a result, you can harness the full potential of your organization's data and resources.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ADP Onboarding Yes 
ADP Streamline Yes 
Ariane Systems Yes 
Clearwell AI Yes 
Eventix Yes 
Hotelbird Yes 
IST Ship-Link Yes 
Infor IoT No 
Infor LX Yes 
Learnsoft Yes 
OnScreen Yes 
OpenKey Yes 
Rayven Yes 
Syniti Data Connectivity Yes 
TCS CHROMA Yes 
TCS Intelligent Urban Exchange Yes 
TCS Optumera Yes 
Verusen Yes 
nava Ai Yes 

Integrations

ADP Onboarding No 
ADP Streamline No 
Ariane Systems No 
Clearwell AI No 
Eventix No 
Hotelbird No 
IST Ship-Link No 
Infor IoT Yes 
Infor LX No 
Learnsoft No 
OnScreen No 
OpenKey No 
Rayven No 
Syniti Data Connectivity No 
TCS CHROMA No 
TCS Intelligent Urban Exchange No 
TCS Optumera No 
Verusen No 
nava Ai No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/en-sg/products/infor-os

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Application Development

Access Controls/Permissions No 
Code Assistance No 
Code Refactoring No 
Collaboration Tools No 
Compatibility Testing No 
Data Modeling No 
Debugging No 
Deployment Management No 
Graphical User Interface No 
Mobile Development No 
No-Code No 
Reporting/Analytics No 
Software Development No 
Source Control No 
Testing Management No 
Version Control No 
Web App Development No 

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Data Fabric

Data Access Management No 
Data Analytics No 
Data Collaboration No 
Data Lineage Tools No 
Data Networking / Connecting No 
Metadata Functionality No 
No Data Redundancy No 
Persistent Data Management No 

Alternatives

Alternatives