Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

Description

Infor Integrated Business Planning (IBP) plays a vital role in risk management and fostering profitable growth. To effectively implement the integrated business planning process, it is essential to consolidate various insights from operations, sales, marketing, and trading partners. By utilizing a unified platform, a centralized planning data repository, and key performance indicators (KPIs), Infor IBP enhances the analysis of tradeoffs, facilitates better decision-making, and ensures organizational alignment in crafting intelligent responses to fluctuations in the market. This all-encompassing solution is designed to deliver fundamental analytics, enhance visibility, promote collaboration, and strengthen execution capabilities, empowering organizations across multiple sectors to achieve a more synchronized supply chain while maintaining oversight of costs and services provided. Additionally, Infor IBP enables seamless collaboration across multiple enterprises within a cloud environment, driving innovation and efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ADP Learning Management Yes 
ADP StandOut Yes 
B2B Portal Yes 
BluJay Augmented Global Trade Yes 
DigitalGuest Yes 
Equip360 Yes 
LinkedIn Sales Navigator Yes 
OnScreen Yes 
Pepper Yes 
QVANTUM Yes 
Responder360 Yes 
SEGMENTAIL Yes 
Selectron Relay Yes 
Simba Yes 
Smart Demand Planner Yes 
TCS TAP Yes 
Verusen Yes 
Whistle Messaging Yes 
Znode Yes 
extrakt.AI Yes 

Integrations

ADP Learning Management No 
ADP StandOut No 
B2B Portal No 
BluJay Augmented Global Trade No 
DigitalGuest No 
Equip360 No 
LinkedIn Sales Navigator No 
OnScreen No 
Pepper No 
QVANTUM No 
Responder360 No 
SEGMENTAIL No 
Selectron Relay No 
Simba No 
Smart Demand Planner No 
TCS TAP No 
Verusen No 
Whistle Messaging No 
Znode No 
extrakt.AI No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/integrated-business-planning

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Strategic Planning

Budgeting & Forecasting No 
Dashboard No 
Goal Setting / Tracking No 
Idea Management No 
KPIs No 
Modeling & Simulation No 
Roadmapping No 
Scenario Planning No 
Scorecards No 

Alternatives

Alternatives