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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

Description

Infor Integrated Business Planning (IBP) plays a vital role in risk management and fostering profitable growth. To effectively implement the integrated business planning process, it is essential to consolidate various insights from operations, sales, marketing, and trading partners. By utilizing a unified platform, a centralized planning data repository, and key performance indicators (KPIs), Infor IBP enhances the analysis of tradeoffs, facilitates better decision-making, and ensures organizational alignment in crafting intelligent responses to fluctuations in the market. This all-encompassing solution is designed to deliver fundamental analytics, enhance visibility, promote collaboration, and strengthen execution capabilities, empowering organizations across multiple sectors to achieve a more synchronized supply chain while maintaining oversight of costs and services provided. Additionally, Infor IBP enables seamless collaboration across multiple enterprises within a cloud environment, driving innovation and efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

A3 EDI Yes 
ADP Learning Management Yes 
B2B Portal Yes 
Codeless Platforms BPA Platform Yes 
FortnaWES Yes 
Knowde Yes 
Learnsoft Yes 
Logistics Vision Suite Yes 
OKKAMI Yes 
Procify Workflow Yes 
R Systems Yes 
Scotty Yes 
Service Greeni Yes 
TCS ADD Yes 
TCS MasterCraft DataPlus Yes 
TCS Optumera Yes 
TimeLinx Yes 
Uptempo Yes 
envivo Yes 
nava Ai Yes 

Integrations

A3 EDI No 
ADP Learning Management No 
B2B Portal No 
Codeless Platforms BPA Platform No 
FortnaWES No 
Knowde No 
Learnsoft No 
Logistics Vision Suite No 
OKKAMI No 
Procify Workflow No 
R Systems No 
Scotty No 
Service Greeni No 
TCS ADD No 
TCS MasterCraft DataPlus No 
TCS Optumera No 
TimeLinx No 
Uptempo No 
envivo No 
nava Ai No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/integrated-business-planning

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Strategic Planning

Budgeting & Forecasting No 
Dashboard No 
Goal Setting / Tracking No 
Idea Management No 
KPIs No 
Modeling & Simulation No 
Roadmapping No 
Scenario Planning No 
Scorecards No 

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