Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.
Description
Effortlessly connect Infor with various third-party enterprise solutions, while breaking down information silos through Infor Intelligent Open Network, which serves as an innovative middleware cloud platform. Infor ION offers the necessary adaptability to ensure that the often intricate network of enterprise systems operates cohesively. This platform supports long-term viability, maximizing the value derived from technology investments. With ION, the failure, upgrade, or replacement of a single application does not disrupt the entire network's functionality. Real-time information access is ensured, and the complexities and costs associated with system maintenance are significantly reduced. By using Infor ION, integrating both Infor and external software applications becomes remarkably simpler, while simultaneously optimizing business process flows for enhanced performance. This robust technology delivers a straightforward and scalable middleware solution, paving the way for unmatched efficiency across your organization. Additionally, the seamless integration capabilities allow businesses to respond swiftly to changing market demands and technological advancements.
API Access
Has API
No
API Access
Has API
No
Integrations
ADP StandOut
Yes
CAQ.Net
Yes
Canary Digital Tipping
Yes
Clearwell AI
Yes
Ephesoft
Yes
Forge
Yes
Fracttal
Yes
Hotellistat
Yes
IRIS Guest
Yes
IST Ship-Link
Yes
Integrations
ADP StandOut
No
CAQ.Net
No
Canary Digital Tipping
No
Clearwell AI
No
Ephesoft
No
Forge
No
Fracttal
No
Hotellistat
No
IRIS Guest
No
IST Ship-Link
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/customer-experience-suite/crm
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/ion
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No