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features
design
support

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Description

The phenomenon of information overload is well-recognized, and we already struggle to manage the overwhelming amount of documents originating from various sources and presented in different formats. The continuous expansion of information seems limitless. Many organizations have suffered because they fail to recognize knowledge as the fourth factor of production, alongside land, capital, and labor, which makes it a vital component of competitive strategy. The potential worst-case scenario, such as the loss of critical information when knowledgeable employees leave, can significantly affect a company's operations. Furthermore, the frequent need to redo work, often referred to as "reinventing the wheel," leads to productivity declines and incurs additional expenses in today’s dynamic and fiercely competitive landscape, posing a significant challenge for nearly all businesses. This challenge is not exclusive to large corporations; small and medium-sized enterprises (SMEs) are increasingly finding that effectively leveraging knowledge is essential for achieving success in their respective markets. As such, the strategic management of knowledge resources has become imperative for organizations of all sizes.

Description

Whether it’s telecommuting or providing exceptional customer support to your clientele, efficiently managing your company’s knowledge is crucial in this era of swift digital transformation and economic challenges. A robust knowledge base must be readily available at all times and from any location. If your helpdesk fails to keep pace with the evolution of your company’s knowledge and the dynamic environment around it, you may jeopardize both the immediate and future success of your enterprise. Furthermore, even in less severe situations, prolonged processing times and low first-contact resolution rates can create a significant and unnecessary competitive edge for others. The rise of remote work and telecommuting further complicates the in-person exchange and flow of information, making it imperative to ensure seamless communication and access to resources. Thus, establishing an agile knowledge management system becomes essential for navigating these challenges effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Infolution

Founded

2001

Country

Netherlands

Website

www.infolution.com

Vendor Details

Company Name

SERVICEWARE

Founded

1998

Country

Germany

Website

serviceware-se.com/solutions/serviceware-platform/serviceware-knowledge

Product Features

Portal

Chat No 
Collaboration No 
Content Management No 
Document Management No 
File Sharing No 
Search No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

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