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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Infobox.ai is a versatile platform that allows users to develop tailored AI assistants by importing content from web links, file uploads, or by integrating with widely-used applications such as Google Drive. Users have the ability to personalize their AI assistant by selecting a name, changing the widget color, and adding a logo and avatar that reflect their brand's identity. The platform prioritizes user privacy and data ownership, enabling individuals to re-sync, deactivate, or remove their information whenever necessary. With an intuitive interface, Infobox.ai simplifies the training of AI assistants, making it easier to provide virtual customer support for frequently asked questions while giving employees swift access to vital information. Designed with operational efficiency in mind, the platform aims to enhance customer support and bolster internal knowledge management. To begin using Infobox.ai, users must create an account, select a name for their AI assistant, personalize its features, import relevant content, and then integrate the assistant into a website or service for maximum utility. This seamless onboarding process ensures that users can quickly leverage AI technology to improve their business operations.

Description

SmartAssistants answer most frequently asked questions instantly, and provide a frictionless and frustration-free experience. Organizations can optimize their customer support spend by answering the questions right away. SmartAssistants can help you provide differentiated and personalized customer service. The ability to provide a seamless experience and be available 24/7 helps in building trust with customers and increasing customer retention rates. SmartAssistants are a gatekeeper, answering the most common questions that frustrate customer service representatives. Customers service reps can be helped by organizations to help them focus on solving the most important questions and create a positive customer service culture. If the Assistant is not yet trained, you can transfer the conversation to another human agent. This keeps your customer informed and ensures that you are paying attention to their needs when they arise.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM
Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Avaya Experience Platform
Facebook Messenger
Five9
Freshdesk
Google Drive
HubSpot Customer Platform
Microsoft 365
Microsoft Teams
NiCE CXone Mpower
RingCentral RingCX
Salesforce
Salesforce Agentforce Service
ServiceNow
Skype
Telegram
Viber

Integrations

HubSpot CRM
Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Avaya Experience Platform
Facebook Messenger
Five9
Freshdesk
Google Drive
HubSpot Customer Platform
Microsoft 365
Microsoft Teams
NiCE CXone Mpower
RingCentral RingCX
Salesforce
Salesforce Agentforce Service
ServiceNow
Skype
Telegram
Viber

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Infobox.ai

Country

United States

Website

infobox.ai/

Vendor Details

Company Name

SmartBots

Founded

2018

Country

United States

Website

www.smartbots.ai/

Product Features

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Alternatives

Alternatives