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Average Ratings 16 Ratings

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support

Description

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

Description

Signalmash is a specialized CPaaS platform designed for companies that value dependable messaging infrastructure paired with hands-on, human support. No complicated pricing tiers. No long support queues. Just direct access to real experts to help you build faster and deliver better customer experiences. Enterprise clients work directly with our engineering team via a dedicated Slack channel. We offer direct Tier-1 carrier connectivity with AT&T, Verizon, and T-Mobile, along with a 94% first-pass approval rate for 10DLC campaigns. Messaging SMS: 10DLC, short codes, toll-free RCS: Rich messaging and media via API or no-code tools Voice SIP trunking, VoIP, inbound and outbound calling Numbers & Identity Local, short code, and toll-free numbers Branded Caller ID (BCID) Number Intelligence CNAM lookups, carrier details, line type (wireless vs. landline), and federal DNC checks Signalmash combines enterprise-level performance with a high-touch, partner-first support model.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

5X Yes 
Aritic Sales Yes 
Avatier Identity Anywhere Yes 
Azure Marketplace Yes 
CREDITONLINE Yes 
Dialogflow Yes 
Facebook Yes 
FunMobility DXP Yes 
HostBill Yes 
KonnectzIT Yes 
Meya Yes 
Pipedream Yes 
Raven Yes 
Stackreaction Yes 
TrueMail Yes 
Truto Yes 
Wavetec Appointment and Booking Yes 
Wufoo Yes 
uContact Yes 

Integrations

5X No 
Aritic Sales No 
Avatier Identity Anywhere No 
Azure Marketplace No 
CREDITONLINE No 
Dialogflow No 
Facebook No 
FunMobility DXP No 
HostBill No 
KonnectzIT No 
Meya No 
Pipedream No 
Raven No 
Stackreaction No 
TrueMail No 
Truto No 
Wavetec Appointment and Booking No 
Wufoo No 
uContact No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

$19
Pay as you go
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Infobip

Founded

2006

Country

Headquartered in London, Infobip has 60+ offices on 6 continents

Website

www.infobip.com

Vendor Details

Company Name

Signalmash

Founded

2020

Country

United States

Website

signalmash.com

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Conversational Marketing

Appointment Scheduling Yes 
Audience Segmentation Yes 
Chatbot Yes 
Email Automation Yes 
Group Messaging No 
Human Handover Yes 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging Yes 
Multi-Channel Communication Yes 
Product Recommendations No 
Video Chat Yes 

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content Yes 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat Yes 
Video Content No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

IVR

Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech Yes 
Voice Customization No 
Voice Mail No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting Yes 
Message Personalization No 
Mobile Coupons Yes 
Mobile Keywords No 
Polls / Voting Yes 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win No 

Product Features

AI Call Center

Signalmash serves as the foundational carrier layer for AI call centers and voice agents, offering SIP trunking that features low-latency routing within the United States, an extensive number inventory, branded caller ID options, and compliance tools essential for ensuring that AI dialers remain both deliverable and compliant with TCPA regulations. Leveraging direct connections with top-tier US carriers such as AT&T, Verizon, T-Mobile, and Bandwidth, Signalmash provides transparent pricing with flat rates for messages and minutes while passing on carrier fees directly at cost. Additionally, every client receives a personalized Slack or Microsoft Teams channel, ensuring direct communication with named engineers rather than navigating through a ticketing system.

Bulk SMS

Signalmash offers bulk SMS services by providing access to short codes and validated toll-free numbers, capable of handling hundreds of messages each second. The platform efficiently manages traffic according to the throughput tiers of each carrier's 10DLC system and transparently passes on any carrier surcharges without imposing monthly minimum fees. Utilizing direct connections with leading Tier-1 US carriers such as AT&T, Verizon, T-Mobile, and Bandwidth, Signalmash maintains straightforward pricing with consistent per-message and per-minute rates, while also ensuring that carrier charges are passed directly at cost. In addition, Signalmash enhances customer support by providing each client with a dedicated Slack or Microsoft Teams channel, along with assigned engineers, eliminating the need for a ticketing system.

Business Phone Systems

Signalmash provides a business telephone solution called MashPBX, which is a cloud-based PBX system featuring an auto-attendant, call routing, voicemail, and CPaaS APIs. What sets Signalmash apart is that it operates on its own carrier connections rather than relying on a resale network. The service is supported by direct Tier-1 US carriers, including AT&T, Verizon, T-Mobile, and Bandwidth. Signalmash offers transparent pricing with flat rates for messages and minutes, passing through carrier fees at cost. Additionally, each customer benefits from a dedicated channel on Slack or Microsoft Teams, complete with named engineers for support, eliminating the need for a ticketing system.

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Business Text Messaging

Signalmash provides an innovative solution for business text messaging by offering teams a collaborative inbox and an API that supports two-way SMS, MMS, and RCS using local, toll-free, or short-code numbers. Key features include maintaining consent records, managing STOP/HELP requests, and implementing quiet-hour restrictions. The platform operates through direct connections with Tier-1 US carriers like AT&T, Verizon, T-Mobile, and Bandwidth, and presents straightforward per-message and per-minute pricing while passing carrier costs directly to customers. Additionally, each client receives a personalized Slack or Microsoft Teams channel staffed by dedicated engineers, eliminating the need for ticket queues.

Business VoIP

Signalmash offers a comprehensive suite of business VoIP services, including SIP trunking, local and toll-free phone numbers, number porting, STIR/SHAKEN attestation, and Branded Caller ID, all integrated within a single carrier network that also supports messaging. Operating on direct Tier-1 connections with major US carriers such as AT&T, Verizon, T-Mobile, and Bandwidth, Signalmash provides transparent flat rates for messages and minutes, with carrier fees charged at cost. Additionally, every client receives a personalized communication channel via Slack or Microsoft Teams, complete with access to dedicated engineers rather than navigating a ticketing system.

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Cloud PBX

MashPBX, developed by Signalmash, is a cloud-based PBX solution that integrates traditional phone system capabilities with customizable SMS, voice, and RCS functionalities all from a single account. This means that the phone number clients dial is also the same number they can send text messages to. Signalmash operates on direct connections with top-tier US carriers, including AT&T, Verizon, T-Mobile, and Bandwidth. They offer transparent, fixed rates for messages and calls, passing carrier charges directly to customers. Additionally, each client is provided with a dedicated channel in Slack or Microsoft Teams, along with access to named engineers, eliminating the need for a ticket queue system.

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

Communication APIs

Signalmash’s communication APIs integrate SMS, MMS, RCS, voice services, phone numbers, and caller-ID branding all under a single account and invoice. This comprehensive solution, along with hassle-free carrier registration, is the reason many SaaS platforms choose to incorporate Signalmash rather than develop their own telecom capabilities in-house. Operating on direct Tier-1 connections with major US carriers such as AT&T, Verizon, T-Mobile, and Bandwidth, Signalmash offers straightforward flat rates for messages and minutes, with carrier fees transparently passed through at cost. Additionally, each customer is provided with their own dedicated Slack or Microsoft Teams channel, complete with assigned engineers, rather than relying on a traditional ticketing system.

Communications Platform as a Service (CPaaS)

Signalmash operates as a specialized Communication Platform as a Service (CPaaS), offering a range of services including SMS, MMS, RCS, voice, SIP trunking, phone numbers, and Branded Caller ID, all accessible through a single REST API and user-friendly portal. The platform is designed specifically for small to mid-sized businesses (SMBs), mid-market organizations, and Software as a Service (SaaS) platforms that seek robust carrier-grade solutions without the hassle of being treated like just another support ticket. Signalmash leverages direct connections with leading Tier-1 US carriers (such as AT&T, Verizon, T-Mobile, and Bandwidth), providing transparent pricing with straightforward per-message and per-minute charges, along with carrier fees passed through at cost. Furthermore, each client is assigned a dedicated communication channel via Slack or Microsoft Teams, ensuring they have direct access to named engineers rather than navigating through a ticketing system.

Contact Center as a Service (CCaaS)

Signalmash offers a comprehensive suite of services for contact centers, including BYOC SIP trunking, toll-free and local number provisioning, and Branded Caller ID designed to enhance answer rates. They also provide two-way SMS and RCS capabilities that seamlessly integrate with your current CCaaS or CRM systems. Operating on direct connections with leading Tier-1 US carriers like AT&T, Verizon, T-Mobile, and Bandwidth, Signalmash delivers straightforward per-message and per-minute pricing, with carrier fees transparently passed on at cost. Additionally, each customer is granted a personalized channel on Slack or Microsoft Teams, complete with dedicated engineers, ensuring direct support rather than navigating through a ticketing system.

PBX

MashPBX is the cloud-based telephone solution provided by Signalmash, designed for companies seeking both a phone system and customizable messaging services from a single provider. The Signalmash team takes care of number porting and 10DLC registration. Utilizing direct Tier-1 connections with major US carriers such as AT&T, Verizon, T-Mobile, and Bandwidth, Signalmash offers straightforward per-message and per-minute pricing, with carrier fees billed at cost. Additionally, each customer is assigned their own Slack or Microsoft Teams channel, complete with named engineers, eliminating the need for a traditional support ticket queue.

SIP Trunk

Signalmash offers elastic SIP trunking solutions that seamlessly link your PBX, contact center, or softswitch to the PSTN through secure trunks. Their service features competitive per-minute pricing, the ability to handle unlimited concurrent calls, E911 support, CNAM services, and comprehensive STIR/SHAKEN attestation to ensure that your calls are not marked as Scam Likely. Operating on direct connections with top-tier US carriers such as AT&T, Verizon, T-Mobile, and Bandwidth, Signalmash provides transparent flat rates for messages and minutes, with any carrier fees passed directly to customers at cost. Additionally, each client benefits from a personalized communication channel via Slack or Microsoft Teams, complete with dedicated engineers, eliminating the need for a ticketing system.

Automatic Fail-over Routing Yes 
Call Data Records Yes 
Caller ID Yes 
Disaster Recovery Yes 
International Numbers Yes 
Multiple DID Options Yes 
PSTN Forwarding Yes 
Toll-Free Numbers Yes 
e911 Yes 

SMS API

The Signalmash SMS API is a RESTful service designed for the transmission and reception of SMS and MMS messages through 10DLC, toll-free, and short-code numbers. It includes features such as delivery confirmations, inbound webhooks, automatic opt-out management, and RCS support with SMS fallback, all accessible via a single endpoint. Signalmash operates on direct connections with top-tier US carriers including AT&T, Verizon, T-Mobile, and Bandwidth, offering straightforward per-message and per-minute pricing, with carrier costs transparently passed on to clients. Additionally, each customer is provided with their own dedicated Slack or Microsoft Teams channel, complete with assigned engineers, eliminating the need for a traditional ticketing system.

SMS Marketing

Signalmash offers a comprehensive solution for SMS marketing, providing registered 10DLC, verified toll-free, and short-code numbers. They manage the necessary 10DLC brand and campaign applications on your behalf, ensure real-time processing of STOP/HELP opt-outs, enforce designated quiet hours, and incorporate RCS rich messaging with seamless SMS fallback via SimplyRCS. Utilizing direct Tier-1 connections with major US carriers such as AT&T, Verizon, T-Mobile, and Bandwidth, Signalmash presents straightforward, flat rates for messages and minutes, with carrier fees passed through at cost. Additionally, each client receives a personalized Slack or Microsoft Teams channel, complete with assigned engineers, eliminating the need for a ticketing system.

2-Way Messaging Yes 
Artificial Intelligence Yes 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting Yes 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win Yes 

Voice Calling API & SDK

The Signalmash Voice API empowers developers to initiate, receive, and manage calls, purchase phone numbers in large quantities, record conversations, and direct calls to SIP endpoints. It offers STIR/SHAKEN attestation and Branded Caller ID for all outbound communications. Operating on direct Tier-1 connections with major US carriers such as AT&T, Verizon, T-Mobile, and Bandwidth, Signalmash provides transparent flat rates for messages and minutes, with carrier fees billed at cost. Additionally, each customer is assigned a personalized Slack or Microsoft Teams channel that connects them with named engineers, eliminating the need for a traditional ticketing system.

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