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Description
Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.
Description
StayReplied offers a web-based shared inbox designed for businesses managing customer inquiries via website chat. Within its searchable workspace, conversations can be organized by staff members who can assign chats, add private notes, and transform discussions into tickets complete with an owner, priority level, and due date. The platform provides optional AI-generated responses that utilize approved and versioned knowledge along with pricing records, ensuring transparency by citing source versions and seamlessly transitioning conversations to human agents when necessary. Teams have the flexibility to establish daily and monthly budgets for AI interactions, though these AI features are currently in private beta and necessitate the business's specific Anthropic key. Additionally, the service encompasses a sales pipeline, quoting tools, contact history, saved views, and a chat widget for websites. It is primarily targeted at restaurants, clinics, retail shops, online stores, and service-oriented businesses. The application and chat feature support both English and Arabic languages, accommodating right-to-left text formatting as well. While the website chat functionality is currently available, integration with platforms such as WhatsApp, Instagram, Messenger, email, and SMS is anticipated in the near future. This multi-channel approach aims to enhance communication and streamline customer support processes across various business types.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Anthropic
No
Facebook Messenger
Yes
Instagram
Yes
WhatsApp
Yes
Pricing Details
$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.
Free Trial
No
Free Version
No
Pricing Details
AED 70/month
Plans start at AED 70/month, plus 5% UAE VAT. A displayed promotion reduces the price to AED 49/month for the first three monthly invoices with code YEAREND30, through December 31, 2026. A 14-day free trial is offered with no card required.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Albokhary Business Solutions
Country
Egypt
Website
albokharysolutions.com/en/products/inboxful/
Vendor Details
Company Name
BytesGlue
Founded
2024
Country
United Arab Emirates
Website
stayreplied.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
Yes
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
No
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Alternatives
Alternatives
No Alternatives
