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Description
Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.
Description
OpenGMB offers a comprehensive solution for small businesses and marketing agencies to efficiently manage their Google Business Profiles. Utilizing Google's official Business Profile API, it consolidates reviews and responses, scheduled posts, profile modifications, health assessments, performance analytics, and client approvals into a single platform. Teams can delegate review tasks, incorporate internal commentary, perform bulk edits across multiple locations, and produce branded reports or set up a client portal. The system features configurable rules that oversee replies, posts, and profile adjustments prior to their release; specifically, both posts and profile changes must obtain approval, while responses to four- and five-star reviews can be automatically approved when the feature is activated. Additionally, OpenGMB includes an MCP server and REST API to facilitate compatibility with various clients and agents through the use of permissioned tokens. The community edition, available under the MIT license, allows for self-hosting via Docker, whereas the hosted version introduces functionality for teams, role management, client access, and custom domain integration. Furthermore, it provides a feature to track Maps rankings, enhancing its usability for businesses aiming to improve their online presence. OpenGMB thus serves as a powerful tool for those looking to optimize their Google Business Profiles effectively.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Anthropic
No
ChatGPT
No
Claude Code
No
Claude Desktop
No
Cursor
No
Facebook Messenger
Yes
Google Business Profile
No
Instagram
Yes
Model Context Protocol (MCP)
No
OpenSEO
No
Integrations
Anthropic
Yes
ChatGPT
Yes
Claude Code
Yes
Claude Desktop
Yes
Cursor
Yes
Facebook Messenger
No
Google Business Profile
Yes
Instagram
No
Model Context Protocol (MCP)
Yes
OpenSEO
Yes
Pricing Details
$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.
Free Trial
No
Free Version
No
Pricing Details
$10/account/month
The hosted plan is $10 per account per month and includes a $10 monthly usage credit. AI-draft and rank-scan usage is metered at provider cost plus 28%; Google Business Profile operations are included subject to fair use. New hosted accounts receive a 14-day trial with $0.50 credit and no card required; the account becomes read-only after the trial. The MIT-licensed community edition has no OpenGMB fee, but self-hosting and third-party provider costs are separate.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Bokha
Country
Egypt
Website
inboxful.net
Vendor Details
Company Name
Synectus
Founded
2016
Country
India
Website
opengmb.synectus.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
Yes
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
No
