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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.

Description

Linkubit serves as an AI-driven sales assistant for platforms like WhatsApp, email, Instagram, and Messenger, specifically designed for small to medium-sized enterprises in India. When a customer initiates a conversation, the AI responds in under a minute, poses qualifying questions predetermined by the business, provides quotes solely based on the company's product catalog, and delivers a priced proposal to the sales pipeline. If a customer agrees to purchase, payment can be processed directly in the chat through UPI or credit card options. The system employs strict rules enforced through code, ensuring that every action and message is vetted, with each reply being verified against the AI's database. Should a conversation require human intervention, the complete chat history is transferred to a team member. Additional features include a collaborative team inbox, management of WhatsApp and email marketing campaigns, follow-up scheduling, lead scoring mechanisms, and tracking from click-to-WhatsApp or Google advertisements all the way to the finalized sale. Meta charges for message delivery at its own set rates, while Linkubit does not impose any additional fees. Users can access a free plan, with premium options starting at ₹499 per month, providing flexibility for businesses of varying sizes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Facebook Messenger Yes 
Instagram Yes 
WhatsApp Yes 

Integrations

Facebook Messenger Yes 
Instagram Yes 
WhatsApp Yes 

Pricing Details

$80 per month
Plans start at $80 per month.
Free Trial No 
Free Version No 

Pricing Details

$6/month (₹499 in India)
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Bokha

Country

Egypt

Website

inboxful.net

Vendor Details

Company Name

Adhiti Consulting Pty Ltd

Founded

2026

Country

Australia

Website

www.linkubit.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

WhatsApp Marketing

API No 
Alerts No 
Autoresponder No 
Bulk Messaging No 
Campaign Management No 
Contact Management No 
Multi-Language Support No 
Reporting / Analytics No 

Alternatives

Alternatives

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