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Average Ratings 0 Ratings
Description
Achieve greater precision in results with the Inbenta Semantic Search Engine, which comprehends the intent behind customer inquiries. As the most commonly utilized self-service feature, found on 85% of websites, the capability to present the most pertinent information can significantly impact the quality of the customer experience on your site. Inbenta Search aggregates information from various customer relationship management platforms like Salesforce.com and Zendesk, as well as other specified online sources. By leveraging Inbenta's Symbolic AI and Natural Language Processing technologies, this advanced semantic search system effectively interprets user questions, swiftly provides the best answers, and helps lower your support expenses. Furthermore, adopting Inbenta's Symbolic AI technology eliminates the need for extensive data training, allowing for rapid deployment and immediate advantages from the Inbenta Search engine. This means that businesses can enhance customer satisfaction while also streamlining their operational costs efficiently.
Description
In the latter part of 2019, Marshall Golub, who is the Co-founder of Sighted, embarked on an online quest to find a particular product for his aging dog, only to find himself frustrated by the lack of suitable search results. This led him to ponder the extent of individuals seeking products that were barely represented online. His exploration revealed that millions of inquiries are left unanswered every single day. This realization sparked a comprehensive two-year venture into research and the creation of more than 100 websites aimed at consumer products. Throughout this endeavor, two crucial elements were identified that influence the generation of targeted search traffic: the speed of the webpage and the content crafted around these neglected consumer queries. The outcomes of this initiative have been nothing short of remarkable. Sighted's unique technology is designed to identify, evaluate, and sift through poorly addressed search queries. Subsequently, we capitalize on these inquiries by providing informative articles and displaying relevant advertisements on our network of websites, transforming unanswered questions into valuable resources for consumers. Ultimately, this approach not only meets a market need but also drives significant engagement and revenue.
API Access
Has API
API Access
Has API
Integrations
Genesys Cloud CX
NTT Cloud Communications
NiCE Workforce Management (WFM)
Salesforce
TCS BaNCS
Zendesk
Integrations
Genesys Cloud CX
NTT Cloud Communications
NiCE Workforce Management (WFM)
Salesforce
TCS BaNCS
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Inbenta
Founded
2005
Country
United States
Website
www.inbenta.com/en/products/search/
Vendor Details
Company Name
Sighted
Country
United States
Website
www.sighted.com
Product Features
Product Features
Billing and Invoicing
Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator