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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

REVEAL HOTEL DATA TO REVENUE Increase direct bookings and incremental revenue by having the ability to access, optimise and manage your hotel data. We are your single source solution for hotel data. DATA EXTRACTION InTouch Data's pmsXtract can securely access, extract, and clean data from a wide range of PMS. CUSTOMER RELATIONSHIP MAINTENANCE DataArc, our CRM application, is your complete-function solution for accessing, managing, and monetising guest data. EMAIL MARKETING DataArc.mail allows you to create powerful, data-driven communications for your guests. BUSINESS INTELLIGENCE HotelSnapShot consolidates both internal and external data, beyond the PMS, in order to help you identify factors that are affecting your hotel.

Description

Enhance your guests' overall experience and boost your revenue by implementing a comprehensive, interconnected system tailored to their needs. Empower your visitors to personalize their travel adventures seamlessly. The innovative Otello HoDP platform offers you immediate insights into the performance of all departments within your establishment, accessible directly from your smartphone. This data-centric solution ensures that all accommodation processes are harmoniously synchronized. It fosters smooth communication between housekeeping and the front desk, while also facilitating process monitoring, efficient time management, and instant transaction capabilities. By utilizing the distinctive Otello platform, you can elevate your brand's reputation and cultivate guest loyalty. The system simplifies the analysis of guest data, enabling targeted marketing efforts to reach various demographics effectively. Additionally, it streamlines the management of guest requests, complaints, and suggestions by assigning them as actionable tasks to the appropriate staff members. Ultimately, this results in a more responsive and guest-centric service environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Delphi Yes 
GuestCentrix Yes 
Protel Cloud PMS Yes 
RMS Cloud Yes 
Rhapsody Yes 
SIHOT Yes 
roommaster Yes 

Integrations

Delphi No 
GuestCentrix No 
Protel Cloud PMS No 
RMS Cloud No 
Rhapsody No 
SIHOT No 
roommaster No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

InTouch

Founded

2001

Country

Australia

Website

www.intouchdata.com

Vendor Details

Company Name

Hotech

Founded

1999

Country

Turkey

Website

hotech.com.tr/products/detail/otello-gem

Product Features

Product Features

Hospitality Property Management

Built-in Accounting Yes 
CRM Yes 
Catering Yes 
Employee Management No 
Extended Stay Yes 
Front Office Management Yes 
GDS / OTA Integration Yes 
Group Management Yes 
Guest Experience (GEM) Yes 
Housekeeping Management Yes 
Loyalty Program Yes 
Maintenance Management Yes 
Marketing Automation Yes 
Marketing Management Yes 
Multi-Property Yes 
Online Booking Yes 
Point of Sale (POS) Yes 
Reservations Management Yes 
Reviews Management Yes 
Single Property Yes 
Vacation Rental Yes 

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