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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Impruver significantly enhances your journey towards Continuous Improvement through various essential methods. With the robust software solution provided by Impruver, you can either focus on personal enhancement or work towards establishing a High-Performance Organization. You will receive a continuous stream of best practices and innovative ideas sourced from individuals like yourself. By setting a specific goal, your AI Coach stands ready to assist you in reaching it. Emphasizing a data-driven approach, you can measure your progress in Continuous Improvement at any stage of your journey. Implement scientific methodologies by carrying out PDCA (or FIT) cycles until you achieve your objectives. As you complete tasks and make strides towards your goals, you can earn Impruver Cash. Additionally, obtaining Certificates of Achievement for achieving business outcomes adds to your credentials. You have the flexibility to trade this Cash with fellow users or redeem it for rewards made available by your manager. Furthermore, the community aspect allows for shared learning and motivation among peers, enhancing the overall experience.

Description

Reddy is a CX Intelligence platform that uses artificial intelligence to help enterprise contact centers train, coach, and support customer service agents throughout their entire lifecycle. The platform combines AI-powered simulation training, live conversation assistance, quality monitoring, and personalized coaching within a single intelligent system. Simulation Training allows agents to practice challenging calls, chats, and emails before interacting with real customers, improving confidence and preparedness. During live interactions, the Live Assist Co-Pilot delivers contextual guidance and recommendations so agents can respond accurately without searching through documentation. Reddy automatically reviews every customer conversation to identify performance trends, generate coaching opportunities, and provide actionable feedback tailored to each individual agent. Customer interaction data is transformed into organizational intelligence that can be shared across learning and development, quality assurance, operations, and leadership teams. The platform's automated setup minimizes implementation effort while continuously adapting to an organization's best practices. Built on modern AI, Reddy enables businesses to improve call quality, shorten onboarding time, and create a connected feedback loop that drives ongoing performance improvement. Reddy helps enterprise contact centers transform customer conversations into measurable improvements for agents, managers, and the broader organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Zendesk

Integrations

Salesforce
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Impruver

Founded

2018

Country

United States

Website

impruver.com

Vendor Details

Company Name

Reddy

Founded

2019

Website

reddy.io

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Alternatives

Alternatives