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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Imperative merges artificial intelligence with insights from behavioral science to effectively manage, expand, and evaluate peer coaching programs tailored to meet the demands for social interaction and learning in today’s evolving workplace. It establishes networks that are backed by research and proven to enhance retention and career progression for employees from diverse backgrounds. By fostering strong connections among individuals of varied identities, it promotes a culture of inclusivity and celebrates diversity. The organization emphasizes the importance of cultivating a growth mindset that is rooted in purpose and intrinsic motivation. This initiative encourages individuals to investigate various internal career opportunities while forming alliances across different functions. Furthermore, it focuses on developing coaching skills through hands-on experience, facilitating a swift alignment between the new employees' personal goals and the organization’s mission, empowering them to take ownership of their roles. Additionally, it works to avert burnout by nurturing consistent, positive, and open relationships that individuals require for their well-being and success. Ultimately, Imperative is dedicated to creating a supportive environment that not only fosters individual growth but also enhances overall team dynamics.

Description

Empower your customer service representatives to remain engaged no matter their location. By fostering a motivated and enthusiastic remote team, you can ensure that every interaction with customers feels personal and genuine. With the use of Stella Connect, you can maintain high standards in customer service and effectively coach your agents from any setting, distancing them from traditional contact center environments. This platform enhances agent engagement and boosts performance for remote customer service teams. Agents face unexpected challenges daily, but their effectiveness should always be predictable and reliable. Strengthen the connection among remote teams with tailored dashboards, open channels for feedback, and individualized coaching sessions. While negative feedback is sometimes inevitable, Medallia’s Agent Connect offers agents the opportunity to make improvements and seek assistance proactively. By providing agents with real-time insights, you can place them in control of their performance and growth. This approach not only benefits agents but also leads to increased customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Blotout No 
Dixa No 
Enterpret No 
Meltano No 
Pandium No 
Pathlight No 
Topbox No 
Zoho Directory No 

Integrations

Blotout Yes 
Dixa Yes 
Enterpret Yes 
Meltano Yes 
Pandium Yes 
Pathlight Yes 
Topbox Yes 
Zoho Directory Yes 

Pricing Details

$9 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Imperative Group

Founded

2014

Country

United States

Website

imperative.com

Vendor Details

Company Name

Medallia

Founded

2001

Country

United States

Website

stellaconnect.com

Product Features

Employee Engagement

Benchmarking Yes 
Cultural Alignment Yes 
Employee Awards No 
Employee Guides Yes 
Employee Recognition Yes 
Feedback Management No 
Goal Management Yes 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys No 

Product Features

Employee Engagement

Benchmarking Yes 
Cultural Alignment Yes 
Employee Awards Yes 
Employee Guides No 
Employee Recognition Yes 
Feedback Management Yes 
Goal Management Yes 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys Yes 

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