Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Imperative merges artificial intelligence with insights from behavioral science to effectively manage, expand, and evaluate peer coaching programs tailored to meet the demands for social interaction and learning in today’s evolving workplace. It establishes networks that are backed by research and proven to enhance retention and career progression for employees from diverse backgrounds. By fostering strong connections among individuals of varied identities, it promotes a culture of inclusivity and celebrates diversity. The organization emphasizes the importance of cultivating a growth mindset that is rooted in purpose and intrinsic motivation. This initiative encourages individuals to investigate various internal career opportunities while forming alliances across different functions. Furthermore, it focuses on developing coaching skills through hands-on experience, facilitating a swift alignment between the new employees' personal goals and the organization’s mission, empowering them to take ownership of their roles. Additionally, it works to avert burnout by nurturing consistent, positive, and open relationships that individuals require for their well-being and success. Ultimately, Imperative is dedicated to creating a supportive environment that not only fosters individual growth but also enhances overall team dynamics.
Description
Empower your customer service representatives to remain engaged no matter their location. By fostering a motivated and enthusiastic remote team, you can ensure that every interaction with customers feels personal and genuine. With the use of Stella Connect, you can maintain high standards in customer service and effectively coach your agents from any setting, distancing them from traditional contact center environments. This platform enhances agent engagement and boosts performance for remote customer service teams. Agents face unexpected challenges daily, but their effectiveness should always be predictable and reliable. Strengthen the connection among remote teams with tailored dashboards, open channels for feedback, and individualized coaching sessions. While negative feedback is sometimes inevitable, Medallia’s Agent Connect offers agents the opportunity to make improvements and seek assistance proactively. By providing agents with real-time insights, you can place them in control of their performance and growth. This approach not only benefits agents but also leads to increased customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Blotout
No
Dixa
No
Enterpret
No
Meltano
No
Pandium
No
Pathlight
No
Topbox
No
Zoho Directory
No
Integrations
Blotout
Yes
Dixa
Yes
Enterpret
Yes
Meltano
Yes
Pandium
Yes
Pathlight
Yes
Topbox
Yes
Zoho Directory
Yes
Pricing Details
$9 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Imperative Group
Founded
2014
Country
United States
Website
imperative.com
Vendor Details
Company Name
Medallia
Founded
2001
Country
United States
Website
stellaconnect.com
Product Features
Employee Engagement
Benchmarking
Yes
Cultural Alignment
Yes
Employee Awards
No
Employee Guides
Yes
Employee Recognition
Yes
Feedback Management
No
Goal Management
Yes
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No
Product Features
Employee Engagement
Benchmarking
Yes
Cultural Alignment
Yes
Employee Awards
Yes
Employee Guides
No
Employee Recognition
Yes
Feedback Management
Yes
Goal Management
Yes
Health & Wellness Programs
No
Performance Management
Yes
Pulse Surveys
Yes